Customer Buying Centre Specialist

5 days ago

Bibra Lake Western Australia Autoleague Full time $60,000 - $80,000 per year

About CarPlace

CarPlace is dedicated to reshaping the vehicle buying and selling experience. We pride ourselves on exceptional service, professionalism, and delivering seamless solutions to our customers. We're looking for a  Buying Centre Specialist to join our team and help drive our vehicle acquisition operations forward.

The Role

The Buying Centre Specialist is responsible for gaining business from new and existing clients while ensuring complete customer satisfaction. The main focus of this role is conducting  pre-purchase vehicle inspections and facilitating the purchase of vehicles from the public through leads and private sourcing. This position requires building rapport with stakeholders, maintaining strong relationships, and communicating up-to-date vehicle knowledge to customers.

Key Responsibilities

  • Conduct thorough inspections on vehicles considered for purchase and resale, providing accurate repair cost estimations.
  • Handle all incoming enquiries related to vehicle purchasing.
  • Contact customers via prepared scripts, tailored to lead type and source.
  • Generate new business opportunities through online research, mailings, referrals, and competitor monitoring.
  • Build and maintain customer loyalty by understanding needs, selling criteria, and decision-making processes to form long-term partnerships.
  • Provide tailored solutions to acquire customer vehicles and deliver exceptional customer service.
  • Promote CarPlace's vehicles and services, cross-sell and upsell where possible.
  • Negotiate and finalise purchase contracts by overcoming objections and closing deals.
  • Collaborate with other CarPlace departments, such as Sales and Finance, to ensure ongoing customer relationships.
  • Maintain accurate customer databases, call logs, and follow-up actions.
  • Complete all required administrative tasks and paperwork to high standards.
  • Stay informed on vehicle features, market trends, best practices, and regulatory changes.
  • Participate in training programs and contribute to continuous improvement initiatives.

About You

We're seeking someone who is:

  • Customer-focused with strong communication and negotiation skills.
  • Proactive, motivated, and confident in generating business opportunities.
  • Detail-oriented and organised, with excellent administrative skills.
  • Knowledgeable about vehicles and passionate about the automotive industry.
  • Professional, courteous, and a team player with a continuous learning mindset.

Why Join CarPlace?

  • Be part of a supportive, high-performing team.
  • Grow your career in the automotive industry with ongoing training and development.
  • Competitive salary package and performance-based incentives.
  • Opportunity to make a direct impact on CarPlace's growth and success.

*Due to the number of applications, we will be only contacting those who have been shortlisted

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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