CRM and Digital Experience Specialist

2 days ago

Bibra Lake, Australia Autoleague Full time

Play a major role in changing the way Australians buy cars
- Includes fully maintained drive car and employee benefits program
- HubSpot and CRM experience preferred

**Join the CarPlace Revolution**

**Are you ready to be part of something groundbreaking?**

We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer experience. **CarPlace** is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.

**About the Role**:
**To be successful in the role you will need**:

- Provide technical and process-related support to contact centre staff
- Lead initiatives to improve HubSpot Processes
- Develop and implement strategies for transitioning to a digital-first customer sales model
- Employ design research techniques to uncover customer needs and pain points
- Collaborate with teams to ensure a cohesive and streamlined transition process

**About You**:

- A passion to deliver joyful experiences to customers
- Effective communication
- Empathy and patience
- Honesty and integrity
- Strong problem solving
- Collaborative approach
- Find joy in helping others
- A drive to learn and grow
- Batchelor’s degree in Digital Marketing, Business, Information Technology or related field
- Experience in CRM support, CX/UX design, and/or business process improvement
- Knowledge of Web technologies such as HTML, CSS and JavaScript
- Experience in HubSpot highly regarded
- Full drivers license

**Why join CarPlace?**

Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust. At **CarPlace**, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free. How? By prioritising you, our future employees & our customers, and exceeding yours and their expectations with empathy and transparency. But most importantly, we're all about spreading joy - infecting everyone we connect with.

**Why join our team?**
- An exciting, fast-paced, and rewarding career move, where you'll be part of a team that's passionate about providing exceptional customer service.
- Extensive In-house training and development to help you reach your full potential.
- Unlock opportunities to climb the ladder and shape your future with us.
- An amazing company culture with a dynamic management team.
- A fantastic career opportunity with a group that is disrupting the way customers buy cars to create a simple and anxiety free experience

**Please note**: CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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