Collection Point Specialist

Fantastic career opportunity with an exciting & innovative group.
- Vibrant team environment & supportive management.
- Be part of a game changing movement.

**Join the CarPlace Revolution**

**Are you ready to be part of something groundbreaking?**

We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer experience. CarPlace Bibra Lake is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.

**Why join CarPlace?**

Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust. At CarPlace Bibra Lake, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free. How? By prioritising you, our future employees & our customers, and exceeding yours and their expectations with empathy and transparency. But most importantly, we're all about spreading joy - infecting everyone we connect with.

**About the Role**:
CarPlace Bibra Lake is seeking a Collection Point Specialist to deliver exceptional customer experiences. Your responsibilities will include:

- Welcoming and assisting customers with vehicle pickups and inquiries.
- Coordinating test drives and ensuring vehicle readiness.
- Reviewing contracts, managing paperwork, and maintaining accurate records in HubSpot.
- Liaising with Finance, Aftercare, Call Centre, and Workshop teams to ensure seamless delivery.

**To be successful in the role you will need**:

- Exceptional customer service and communication skills.
- Strong organisational and time-management abilities.
- Proficiency in Microsoft Office and knowledge of record management systems.
- Ability to work collaboratively with colleagues and stakeholders.

**Why join our team?**
- An exciting, fast-paced, and rewarding career move, where you'll be part of a team that's passionate about providing exceptional customer service.
- Extensive In-house training and development to help you reach your full potential.
- Unlock opportunities to climb the ladder and shape your future with us.
- An amazing company culture with a dynamic management team.
- A fantastic career opportunity with a group that is disrupting the way customers buy cars to create a simple and anxiety free experience

**About You**:

- A passion to deliver joyful experiences to customers
- Effective communication
- Empathy and patience
- Honesty and integrity
- Strong problem solving
- Collaborative approach
- Find joy in helping others
- A drive to learn and grow
- Full drivers license

Please note: CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.