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Desktop Support Engineer

2 weeks ago

Brisbane, Queensland, Australia M&T Resources Full time $60,000 - $90,000 per year

We are seeking a motivated and customer-focused
Desktop Support Specialist
to join our team on a professional services contract. You will play a key role in supporting end users, resolving technical issues, and contributing to continuous improvement initiatives that enhance digital services across the organisation.

What you'll be doing:

  • Providing technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.
  • Troubleshooting and resolving issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.
  • Delivering excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
  • Collaborating with cross-functional teams and contributing subject matter expertise in desktop support.
  • Updating and maintaining work instructions, processes, and documentation to ensure accuracy and relevancy.
  • Supporting incident, problem, and service fulfilment management while driving continuous improvement initiatives.
  • Adapting quickly to new technologies in a fast-changing environment.

What we're looking for:

  • Demonstrated experience in a
    Desktop Support or End-User Support role
    .
  • Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
  • Proven ability to interpret and apply IT policies, principles, processes, and procedures.
  • High-level communication skills with the ability to work effectively across teams and directly with end users.
  • Strong customer-centric mindset with a focus on delivering value through digital services.
  • Experience creating or updating work instructions/processes and assisting with team training.
  • Ability to prioritise and execute service improvements aligned with business priorities.
  • A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team

Why join us?

  • Opportunity to be part of a
    high-performing, future-focused team
    .
  • Work on meaningful initiatives that directly enhance the end-user digital experience.
  • Be empowered to contribute to continuous service improvement.

If you are a
customer-centric Desktop Support Specialist
with a passion for technology and problem-solving, we'd love to hear from you.

Apply now to be part of this exciting opportunity