Analyst - Desktop & Executive IT Support

1 week ago

Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time $90,000 - $120,000 per year

Desktop & Executive IT Support Analyst
Department : Digital

Division: Customer & Digital Services

Reference number: 12535

Engagement type: Fixed Term Contract

1 year Fixed Term Contract
AEMO at the Heart of Energy
AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.

About The Role
In this newly created role within the Customer Engagement & Services (CE&S) Division.

The CE&S Division is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division, providing Service Desk support to internal and external Customers, including End User IT Support for internal Customers, and provision and coordination of key IT Service Management capabilities, including Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management.

What You Will Be Doing
The purpose of the Analyst - Desktop & Executive IT Support is to be responsible for delivering a high-quality Digital end user experience.

  • Deliver onsite high quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software Monday to Friday
  • Refresh end user workstations (Laptops, Desktop, Tiny PC's)
  • Provide VIP IT support to the Executives
  • Provide onsite support for AV systems in meeting rooms.

What You Will Bring To The Role

  • Extensive experience in real time, business critical technology environments, preferably in the energy industry or related businesses.
  • Demonstrated ability and experience in the areas of End User IT and IT Service Management.
  • Managing complexity and competing priorities
  • Decision making in ambiguity
  • Managing organisational change
  • Building relationships and trust with all levels
  • Breadth of experiences in technical / functional domain
  • Risk awareness and management

Education / certifications

  • Tertiary and/or post graduate qualifications in an appropriate technology discipline.
  • Certification or working knowledge of ITIL v4 is desirable

In return some of our bene
fi
ts to you

  • Professional development via projects, industry networks, job rotation, study assistance and more.
  • Give back with up to 4 days of volunteering leave per year.
  • Reward your hard work with annual performance bonuses (subject to eligibility).
  • Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process
At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application interview process, simply let us know by emailing us at

For more information on the Australian Energy Market Operator (AEMO) please refer to or visit one of our social media channels below.

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