Local Area Coordinator

6 days ago

Mackay, Queensland, Australia Feros Care Full time $60,000 - $90,000 per year

We're Feros Care, and we're pleased to meet you.
And what we care most about is helping people live healthier, happier, better-connected lives.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Shape the future of participant support at Feros Care.

As a
Local Area Coordinator (LAC)
, you will support people with disability, their families, and carers to access the NDIS, develop meaningful plans and connect with their communities. This is a place-based role where you will work directly with participants to help them achieve their goals and live their best lives. Where every day is an opportunity to make a real difference.

Why Feros Care?
At Feros Care, we value our people and offer:

* Not for Profit Salary Packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.

* 17.5% Annual Leave loading.

* Cultural Leave Days for eligible employees.

* Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.

* Private Health Insurance Discount with Medibank.

* Employee Assistance Program (EAP).

* Paid Parental Leave (9 weeks) for eligible employees.

* Access to Fitness Passport - discounted gym and pool memberships for you and your family.

* $200 referral bonus per successful referral.

What you'll do:
* Support participants through the NDIS journey through assisting with their scheme access, plan development, implementation of funded supports and plan reviews.

* Help participants build confidence, independence and informal support networks.

* Ensure timely, high quality service delivery in line with performance targets.

* Build partnerships with local organisations, attend events and promote inclusion through grassroots engagement.

* Use NDIS and Feros Care systems to document participant interactions, monitor progress, and identify service gaps.

* Ensure you work is aligned with NDIA guidelines, the PitC Deed and Feros Care's internal standards.

* Participate in team meetings, regional planning and initiatives that promote inclusion, cultural safety and continuous improvement.

What you'll bring:
* Experience supporting people with disability in community services, social work, or similar settings.

* Strong understanding of the NDIS participant pathway and planning processes.

* Proven ability to manage caseloads and meet service delivery targets.

* Excellent communication, interpersonal and problem solving skills.

* Strong community engagement and stakeholder relationship skills

* Experience in data entry, reporting and case management systems.

* Ability to work independently in community based settings.

* A commitment to person centred practice, inclusion, and continuous improvement.

Qualifications & Checks:
* Qualification in community services, disability, social work, or a related field (desirable)

* Current driver's license and reliable transport to travel locally.

* NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).

* Undergo a Nationally Coordinated Criminal History Check.

* Valid Australian Working Rights.

* Lived experience of disability is highly valued.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact or call us on

(Press option 3 to speak directly to the recruitment team).

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