Aboriginal Service Support Specialist

Department: Homes NSW

Location:
Coffs Harbour, NSW, AU, 2450

Req ID: 78965

Aboriginal Service Support Specialist

• Location – Coffs Harbour
• Full time temporary opportunity for up to 30 June hours per week)
• Salary from $113,574 to $125720 pa. + super and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

As the Aboriginal Service Support Specialist, you'll deliver personalised support to vulnerable Aboriginal people, working within established program guidelines while remaining flexible to individual and community needs. In the Services Our Way (SOW) program, you'll work closely with clients experiencing complex challenges, as well as local service providers and community networks, to ensure a coordinated and holistic approach to support.

What you'll do

Maintaining a focus on client needs and operating within an environment of program growth and development, the responsibilities of this role will include (but not limited to):

• Working within a team responsible for delivering tailored support to vulnerable Aboriginal individuals and families in targeted locations, under the direction of the Place Manager, within a trauma informed framework
• Effectively establish trust and work with vulnerable clients to identify and respond flexibly to individual and family needs within defined program guidelines and in partnership with other service providers
• Consistently evaluate individual practices to ensure alignment with program guidelines, while identifying areas for development and fostering a culture of support and continuous improvement
• Develop and maintain effective stakeholder relationships across service providers and the AHO, while actively engaging in localised networking opportunities
• Maintaining an understanding of regional issues that may impact on the program outcomes.
• Working within program guidelines while responding to the varied community and client needs and balancing competing priorities to meet client and program needs.

For more information about the role, please click here to download the role description

What we're looking for

Maintaining a focus on client needs and operating within an environment of program growth and development, the responsibilities of this role will include (but not limited to):

• Working within a team responsible for delivering tailored support to vulnerable Aboriginal individuals and families in targeted locations (LGA's of Clarence Valley, Coffs Harbour, Bellingen, Nambucca Valley and Kempsey) under the direction of the Place Manager, within a trauma informed framework

• Effectively establish trust and work with vulnerable clients to identify and respond flexibly to individual and family needs within defined program guidelines and in partnership with other service providers

• Consistently evaluate individual practices to ensure alignment with program guidelines, while identifying areas for development and fostering a culture of support and continuous improvement

• Develop and maintain effective stakeholder relationships across service providers and the AHO, while actively engaging in localised networking opportunities
• Maintaining an understanding of regional issues that may impact on the program outcomes.
• Working within program guidelines while responding to the varied community and client needs and balancing competing priorities to meet client and program needs.

For more information about the role, please click here to download the role description

As an Identified role, this position is open only Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:

• Please describe a time when you worked directly with an Aboriginal community or group to address local needs or support individuals or families. What steps did you take to build trust?

• This role involves working closely with service providers, community networks, and other stakeholders to support clients with complex needs. Can you provide an example of how you've built and maintained effective working relationships with multiple stakeholders to achieve a positive outcome for a client or community?

Applications close Wednesday 19th November 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Kathryn Robinson

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

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