Client Services Coordinator

2 weeks ago

Melbourne, Victoria, Australia Calidus Group Full time $60,000 - $90,000 per year

The Company

Our client is a growing, mid-tier accounting firm based in Melbourne. With a team of experienced professionals, they are experiencing growth and are looking for an administrative superstar to join the team. Committed to fostering a positive and flexible work environment, they prioritise the professional development of their staff and continue to deliver on client service excellence.

The Role

You will be a key member of the administration team, acting as the first point of contact for clients, managing administrative tasks, and maintaining an organised office environment. This role would suit someone who enjoys wearing multiple hats, working closely with different teams and with the ability to lead and support an off-shore admin team.

Note this is a full-time, in-office role.

Responsibilities

  • Reception - answer calls and emails, and greeting clients in office
  • General office support - maintaining office stationary and supplies, collecting mail and managing the CRM
  • Appointments & Executive Support - calendar management, plan activities and events as well as taking meeting minutes
  • General Accounting - raising invoices, reconciling and pulling reports
  • Client Satisfaction - Communicate with clients, maintain corporate register including ASIC correspondence and respond to general enquiries
  • Team work - Supporting the junior off-shore team and assist in training new employees

About You

  • This role would suit someone who enjoys variety in their day, is self-motivated, and enjoys communicating with both internal and external stakeholders.
  • Minimum 3yrs experience in administration (within a professional services environment - desirable).
  • Passionate about delivering excellent client service.
  • Strong organisational skills with attention to detail.
  • Proactive, adaptable, and a team player.
  • Experience with ASIC, Xero, FuseSign, FYIdocs, BGL, CAS 360, ATOmate and /or Ignition - desirable
  • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook).

Benefits

  • Supportive and family-friendly environment, promoting a healthy work-life balance
  • Ongoing training and development to enhance skills in client services and office management enable career progression
  • Warm and collaborative culture, no hierarchy and open door policy

How to Apply

Click APPLY to submit your application. If you have any questions or would like to have a

confidential chat, please reach out to Kerry Bywater on or for more details.

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