Motel Relief Manager

Job description

About the Company: Privately owned and newly launched onto the Australian market, Birch Hotel Group is committed to revolutionising the customer experience in regional hospitality. With several acquisitions under their belt and more on the horizon, they are implementing renovation and growth plans to set a new standard in delivery. The company's overall recruitment strategy for this brand is to appoint hands-on, business-savvy and accountable managers to develop the potential of each venue and drive occupancy growth.

The Role: Birch Hotel Group is looking for a Live - in highly motivated motel management couple. Arrangement can be permanent or casual as a relief up to 3 months at our various locations in North QLD.

You will play a critical role in shaping this site into a sought-after location in the region with high standards in every category of service and delivery. Reporting directly to the National Operations Manager, you will be responsible for overseeing daily operations of the motel, including check-in and check-out procedures, housekeeping room cleaning specifically you will be responsible for:

• Handling payments and financial reconciliations.
• Be confident at RMS.
• Increase and Respond Online OTA reviews and improve online ratings.
• Ensuring a high level of customer service and satisfaction
• Managing budgets, financial reporting and bookkeeping
• Developing and implementing sales and marketing strategies to increase revenue.
• Ensure rooms, grounds and pool are always well maintained and presented to the highest standard.
• General banking and administration duties
• Manage stock levels and monitor supplies.
• Understand that motel management can be 24/7 and be willing to assist with late check-ins or emergencies if required.
• Attend to general maintenance as required and liaise with tradesmen when necessary to ensure everything is kept in good working order.

The ideal candidate(s) will possess the following skills and qualifications:

• One partner must have handyman experience

• The other partner must have motel management experience.

• Well- presented, professional, warm and friendly customer service skills

• Experience with motel booking system is necessary.
• Previous experience in motel or hotel management is necessary.
• Experience and Hands-on skills are must
• General maintenance and gardening skills required.
• Excellent communication, leadership, and organizational skills
• Strong financial and budgeting skills
• Ability to work in a fast-paced, customer-focused environment
• Ability to work independently and as part of a team
• Basic computer skills, including knowledge of property management systems
• Be seeking a long-term commitment
• Providing police and drug clearance report are a must.

What We Offer

• Two- Bedroom house living arrangement is free.
• $280 daily rate as a couple. Pluss bonus is on offer for driven managers.
• Extra income stream opportunity.
• Career advancement to become Area / Regional Manager.
• Comprehensive training and support throughout the contract period.
• A supportive work environment with opportunities to develop new skills.
• Opportunity to relocate for our other roles.

You must your own ACN/ABN.

We envisage this role is for couples ONLY. Generally, one person would cover the administrative load, whilst the other would cover rooms, grounds and maintenance and pool.

Contact us now  Forward a resume with a cover letter to explain your individual circumstances and how you will make a difference to our team. Alternatively, If you have specific questions about the role, please contact National Operations Manager on

Please note accommodation arrangement is not suitable for applicants who have dependants.

We have zero alcohol and drug policy.

We look forward to having you on board