Reservations Agent

6 hours ago


Melbourne Victoria Australia 1 Hotel & Homes Melbourne Full time $45,000 - $65,000 per year

Join Our Team at 1 Hotel Melbourne, Reservations Agent Wanted

At 1 Hotel Melbourne, sustainability meets luxury and we're looking for a Reservations Agent who shares our passion for delivering meaningful guest experiences.

About the Role:

We're seeking a warm, confident, and solutions-focused Reservations Agent to join our Reservations team. You'll be the first point of contact for our guests, handling inquiries and bookings with professionalism, care, and attention to detail.

Duties and responsibilities:


• Manage guest reservations via phone, email, and online channels


• Provide clear, accurate information about room types, rates, packages, and hotel services


• Offer thoughtful solutions to guest queries and concerns


• Work closely with the Front Office and Sales teams to ensure a seamless guest experience


• Keep accurate records and follow up on reservation details


• Handle changes and cancellations in a timely, courteous manner


• Checking 3rd party platform vs our website


• Be the eyes for any discrepancies


• Help cultivate meaning experience through booking our beautiful home


• Showing the value of our hotel – we are so much more . .

Are you:


• You have exceptional communication skills both written and verbal


• You're a natural problem-solver who thrives under pressure


• You're organised, reliable, and have a high attention to detail


• You're confident using hotel reservation systems – adaptable is a highly favorable


• You have previous experience in a reservations, front office, or guest services role


• You're passionate about hospitality and guest satisfaction


• You're able to work in a team of likeminded superstars

What We Offer:


• A supportive, inclusive, and eco-conscious work environment


• Opportunities for growth and professional development


• Staff benefits including discounts, wellness programs, and more

Home: 1 Hotel Melbourne located in the Rooms Division Hive


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