Reservations Agent

8 hours ago

Australia IHG Full time $45,000 - $65,000 per year
Description

We are Looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.

Key Responsibilities:

  • FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
  • Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
  • Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups. 
  • Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
  • Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
  • Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
  • Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

Qualifications:

  • Prior experience in a reservations role. (Hotel Industry would be highly desirable).
  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Proficiency with reservation systems and software (experience with Opera is a plus).
  • A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
  • Attention to detail and problem-solving skills.

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