Reservations Agent

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Nestled in the heart of Brisbane's CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city's top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a Reservations Agent to join our team on a part time basis, working 2 or more shifts per week. 

A little taste of your day-to-day 

• Handle guest inquiries and reservations professionally and efficiently via phone, email, and in person, demonstrating excellent communication skills. 
• Utilise the hotel's reservation system to accurately input and update guest information, ensuring timely and accurate booking confirmations. 
• Assist guests with travel arrangements, including offering personalized recommendations and assistance to enhance their stay. 
• Collaborate with other hotel departments to ensure seamless coordination of guest requests and preferences. 
• Demonstrate in-depth knowledge of hotel amenities, room types, and pricing to effectively upsell and maximise revenue opportunities. 
• Uphold the hotel's standards of cleanliness, professionalism, and confidentiality at all times. 

What we need from you 

• Excellent communication and customer service skills, with strong attention to detail. 
• Previous experience in a reservations or customer service role is preferred, but not required. 
• Ability to remain calm under pressure and adapt to a dynamic hospitality environment 
• Ability to multitask and work efficiently in a fast-paced environment. 
• Flexibility to work varying shifts, including weekends and holidays. 
• Effective time management, well-organised and structured. 
• Proficiency in Microsoft Office Word, Excel, PowerPoint  
• Experience in Opera and Concerto preferred 
• Fluent in the English language 
• Impeccable grooming standards and good personal hygiene 
• Full working rights in Australia without restrictions   

What we offer

You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Dry cleaning for non-uniformed colleagues
• Paid birthday leave - hip hip hooray
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

So, join us and you'll become part of our ever-growing global family.