Retail & Customer Service Manager - Geelong

3 days ago

North Geelong, Victoria, Australia Campion Education Full time

Role Overview:

Campion Education is the leading provider of educational resources and solutions to Australian primary and secondary schools. We're an Australian owned family business with a portfolio of businesses, a strong and stable leadership team and a supportive, positive culture. We have decades of experience in what we do and are a leading educational provider of textbooks, stationery, and eLearning resources.

We are offering an exciting opportunity for a Retail & Customer Service Manager to join our team. This is a full-time, permanent role located in North Geelong, Vic.  We seek an individual who is customer-focused, energetic, and adaptable. This role entails a blend of customer interaction and administration with responsibility for ensuring the effective implementation and upkeep of all Company protocols and procedures related to Retail Operations. Key areas of accountability include customer service, cash management, staff scheduling, inventory management, HR, Health and Safety, security, administration, and training.

Your key responsibilities will include:

  • Providing exceptional, timely and friendly support to all customers
  • Monitoring and maintaining an acceptable level of stock for the store
  • Experienced in supervising casual workers, onboarding staff, rostering to budget
  • Good leadership skills to drive best performance from staff
  • Responsible for site specific retail administrative and OHS tasks
  • Possesses advanced proficiency in the Microsoft Office Suite

The Successful Applicant

The ideal candidate for this role is an enthusiastic, dynamic, and customer-driven individual. We are looking for a positive individual who is self-motivated and is committed to enhancing the consumer experience for parents and schools. The ideal candidate should embody Campion's values by putting Customers First, promoting teamwork to Succeed Together and striving for excellence by Aiming Higher. The successful applicant truly Cares about our customers and employees, and demonstrates accountability and integrity by Owning It.

Requirements:

  • Experience in leading and working in high pressure customer-facing roles
  • A customer-centric and solution driven mindset
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced, evolving environment and manage multiple priorities.
  • Exceptional time management skills
  • High level use in the Microsoft Office Suite – particularly Outlook, Excel, Word, and Teams

What We Offer:

  • A dynamic and innovative work environment with a mission-driven focus.
  • Opportunity for career growth and development
  • A collaborative team dedicated to making a positive impact in education.

Think you've got these attributes and more?

We would love to hear from you. Click "Apply" now to start your new career.  Please note, the successful candidate will be required to submit a National Police Check and two professional references.

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