Care Manager

2 days ago

Geelong, Victoria, Australia Dovida Geelong Full time $60,000 - $80,000 per year

Dovida Geelong, Bellarine Peninsula, and Surf Coast is a leading provider of high-quality, relationship-based home care for ageing adults. Founded in 2018 by Giovanni and Giselle Siano (formerly Home Instead Geelong), we have grown to employ over 350 dedicated team members across three local offices in Geelong West, Clifton Springs, and Torquay.

We are proud to be a multi-award-winning organisation, recognised as Business of the Year 2021 and Emerging Business (under 3 years) at the Geelong Business Excellence Awards. In 2022, we were honoured with the Customer Service Award at the Community Achievement Awards for Regional Victoria.

Our services are designed to support independence, dignity, and connection. We provide personal care, meal preparation, light household support, transport, medication reminders, care management, and companionship. We also offer specialist in-home care for people living with Dementia, Parkinson's disease, MND, MS, and those requiring Palliative care.

About the role

Due to rapid expansion of the business, an exciting career opportunity exists for an energetic, self-motivated, and organised team member who loves nothing more than assisting clients meeting and exceeding their care goals.

As a Care Manager / Care Partner for Dovida Geelong you would be closely supported by an experienced team. You will be trained and mentored in how we conduct client care consultations and manage their ongoing care needs to ensure we provide quality care services to meet the needs of all our clients.

This role provides leadership and management of the overall client experience and coordinates effectively with the office team to ensure we support the needs and best interests of our clients, while supporting the achievement of Dovida Geelong operational goals.

Skills and experience

  • Knowledge of the aged care industry and understanding of Care Management.
  • Relevant experience in a client-facing customer service or sales role.
  • Excellent communication skills, including highly effective interpersonal skills and the ability to build rapport with people from all walks of life.
  • An ethical approach to your work and can apply this to how you problem solve challenges in your work.
  • Highly organised and ability to accurately document all interactions held with client, family or other stakeholders about the client in our system.
  • Ability to work as an effective member of the team to ensure all needs of our clients and their families are fully supported at all time.

What We Offer:

Meaningful Impact: Experience great job satisfaction as you make a positive difference in the lives of people within the community.

Stability: Enjoy a full-time position, providing you with a secure and long-term career opportunity.

Work-Life Balance: Benefit from flexible working arrangements, promoting a healthy work-life balance.

Celebration of You: Take your birthday off, fully paid, to celebrate and enjoy your special day.

Financial Benefits: Explore salary packaging benefits, including novated leasing, to maximize your financial rewards.

Recognition: Join a multi-award-winning and highly dynamic local organization, contributing to a culture of excellence.

Employee Wellbeing: Access Sonder, a confidential support service available 24/7. This service includes a self-help library, location-based safety support, and on-demand support from a team of medical, mental health, and safety professionals via call and chat. This benefit extends to our Key Players and their families.

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