Customer Service Coordinator

About The Role
Splashdown are searching for a proactive Customer Service Coordinator who thrives on creating exceptional customer experiences and supporting others to do the same.

This role leads from the front - you'll work alongside the team on reception and in shift supervisor duties, taking responsibility for daily operations and setting the standard for customer service excellence.

You'll coach and support the customer service team, help drive improvement to reception and service processes, and contribute to a safe, positive and community-focused environment.

Work type:
Permanent Full-Time (with Monthly RDO)

Classification:
Band 5 Commencing at $ 81,005 pa plus super

Includes rostered morning, evening and weekend shifts across reception and shift supervisor duties.

Key responsibilities include:

• Lead, mentor and support reception and front-of-house customer service staff.
• Work regular reception shifts: greeting customers, handling enquiries and processing sales.
• Rotate as a Shift Supervisor, overseeing daily operations and safety.
• Coordinate and continuously improve customer service, reception and sales processes.
• Maintain accurate records and support administrative and reporting requirements.
• Support centre promotions and community engagement activities.

About You
Essential Experience:

• Experience in customer service or reception leadership
• Strong communication and problem-solving skills
• Ability to supervise, coach and motivate a team
• Solid computer skills (Microsoft Word, Excel, PowerPoint, and web-based systems)
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Mandatory qualifications:

• Tertiary qualification in recreation, customer service, or relevant area (or equivalent experience)
• Level 2 First Aid
• Pool Lifeguard Award
• Working With Children Check (Employee)
• Current Victorian driver licence

Highly regarded:

• AUSTSWIM Certificate
• Experience with PerfectGym or similar CRM / POS system
• Experience in leisure, recreation, aquatics or community facilities

If this sounds like the role for you, then click apply now

Why you'll love working with us

• A leadership role with real community impact
• Supportive team environment with development and career growth opportunities
• A varied and dynamic role — you won't be stuck behind a desk
• You'll be encouraged to bring ideas, improve processes and shape customer experience

Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our  Child Safe Standards Management Policy .

Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you're ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries
Click the
Position Description
link to view more information about this position.

Applications close:
11:55 pm Tuesday, the 18th of November 2025.

Enquiries:
Clint Allen | Centre Manager Splashdown & NBAC|

Click the
Apply
button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

To obtain a copy of the position description, please visit