NDIS Service Coordinator

2 weeks ago

Darwin, Northern Territory, Australia TERRITORY HEALTH AND SUPPORT PTY LTD Full time $70,000 - $85,000 per year

About the Role

We are seeking a dedicated Service Coordinator to oversee and support the smooth running of services across Darwin and surrounding rural areas. This role ensures high-quality support delivery in line with NDIS Practice Standards and organisational requirements, while fostering a safe, compliant, and supportive environment for both staff and participants.

For the right candidate, the role offers flexibility in hours and days, making it suitable for someone seeking work-life balance while contributing meaningfully to the community.

Key Responsibilities

  • Roster Management: Oversee and coordinate staff rosters to ensure adequate coverage across all services.
  • Shift Oversight: Read and follow up on shift notes, ensuring effective communication and continuity of care.
  • Incident Management: Respond to and follow up on incidents, ensuring appropriate documentation, reporting, and resolution.
  • Staff Training & Development: Identify staff training needs and support the professional growth of the team.
  • Compliance & Quality Assurance:
  • Ensure house environments remain compliant with NDIS Practice Standards and relevant legislation.
  • Monitor staff compliance using the reporting system (notifications are provided before compliance lapses).
  • Maintain up-to-date knowledge of NDIS Quality and Safeguarding requirements.
  • Support adherence to policies covering incident reporting, restrictive practices, privacy, duty of care, and participant rights.
  • Resource Management: Regularly check that all necessary resources are available at each house.
  • Travel: Travel within Darwin and rural areas to provide onsite support, compliance checks, and staff engagement.

About You

We are looking for someone who is:

  • Organised & Detail-Oriented: Skilled in managing rosters, compliance records, and multiple operational priorities.
  • Proactive & Solution-Focused: Able to identify potential issues before they escalate and implement practical solutions.
  • Strong Communicator: Clear and professional in written and verbal communication, with the ability to liaise effectively with staff, participants, and stakeholders.
  • Supportive Leader: Encourages staff, provides constructive feedback, and promotes a positive workplace culture.
  • Adaptable & Resilient: Comfortable with travelling to different sites, managing competing demands, and responding quickly to changing circumstances.
  • Values-Driven: Committed to person-centred support, quality outcomes, and NDIS standards.

Requirements

  • Previous experience in a coordination, team leader, or service delivery role within the disability, community, or aged care sector (NDIS experience highly regarded).
  • Strong understanding of NDIS Practice Standards, Quality & Safeguards, and compliance frameworks.
  • Current NDIS Worker Screening Check (mandatory).
  • Current National Police Check (mandatory).
  • Working With Children Clearance (Ochre Card) – as required in the NT.
  • Current driver's licence and willingness to travel within Darwin and rural areas.
  • Full working rights in Australia (mandatory).
  • Relevant qualifications in disability, community services, or related fields (desirable).

Salary

  • Salary is negotiable, aligned with the Social, Community, Home Care and Disability Services Industry Award (SCHADS) and dependent on skills and experience.

Job Types: Full-time, Part-time

Pay: From $65,000.00 per year

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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