Manager, Support Coordination Services

About Somerville Community Services

Somerville is a for-purpose, community-based organisation that has supported Territorians for over 50 years. We specialise in high-quality disability services that empower people to live the life they choose. As a registered NDIS provider, we deliver individualised support across the Northern Territory, with a focus on respectful, person-centred relationships that promote choice, dignity, and independence.

About the role

We're seeking an experienced and values-driven Manager to lead our Support Coordination teams across the NT. Based in Palmerston, this senior role provides strategic and operational leadership to ensure high-quality, person-centred services that align with NDIS Practice Standards and Somerville's values.

The role combines people leadership, service oversight, and complex case practice to drive participant outcomes, compliance, and service growth. You'll oversee both standard and specialist support coordination, maintain a small caseload, and ensure financial sustainability, continuous improvement, and strong stakeholder relationships.

What you'll be doing

As Manager, Support Coordination Services, you will:

• Provide effective leadership, supervision, and development of a regionally based Support Coordination team.
• Oversee the delivery and growth of standard and specialist support coordination services, ensuring clear boundaries from other programs and compliance with NDIS requirements.
• Maintain a small complex caseload to model practice and stay connected to participant needs.
• Monitor caseloads, allocations, and billable hours to ensure quality, sustainability, and achievement of KPIs.
• Lead compliance and quality oversight, including audits, incident management, risk assessments, and tribunal/ART matters.
• Support participants and teams to prepare for NDIS plan reviews, ensuring reports are accurate, high-quality, and timely.
• Foster strong relationships with participants, families, the NDIA, and service providers to ensure effective coordination and clear referral pathways.
• Contribute to service innovation, future planning, and sector engagement.

What you'll bring

You're an experienced leader with strong practice knowledge and a passion for supporting participants to achieve meaningful outcomes. We're looking for someone with:

• Relevant tertiary qualifications (social work, disability, community services) or equivalent sector experience.
• Proven leadership and team management experience in disability or community services.
• Strong knowledge of the NDIS, Support Coordination, Practice Standards, and Quality & Safeguarding Framework.
• Experience with compliance, incident management, audits, and service quality processes.
• Excellent written and verbal communication skills, with the ability to build trusted relationships with diverse stakeholders.
• Strong organisational skills and the ability to balance strategic leadership with operational oversight.

You will also need (or have the ability to obtain):

• NT Driver's Licence
• National Criminal History Check
• NT Ochre Card (Working with Children Clearance)
• NDIS Worker Screening Clearance
• COVID-19 and Influenza vaccinations
• First Aid and CPR Certificate
• Full Australian working rights

A full position description and complete list of criteria is available on our website:

Why work with us

At Somerville, you'll be part of a values-led team where your skills contribute to meaningful outcomes for people with disability. We offer a supportive, collaborative environment where your impact is recognised and your professional growth is encouraged.

You'll also enjoy:

• Six weeks of annual leave
• Not-for-profit salary packaging to increase your take-home pay
• Flexible working options
• Paid parental leave
• Regular supervision, training, and professional development opportunities
• A strong focus on employee wellbeing and engagement
• Free, confidential Employee Assistance Program (EAP)

How to apply

To apply, please submit your resume and a brief cover letter outlining your experience, skills, and what makes you a great fit for this role.

If you have any questions or require adjustments to participate in the application process, please contact us at or call

Somerville is committed to creating a safe, inclusive, and respectful workplace. We encourage applications from people of all backgrounds and communities.

Applications will be reviewed and shortlisted as received, so early applications are encouraged.