Service Delivery Coordinator

Join Purple Support – A Place to Learn, Grow, and Make a Difference

At 
Purple Support
, we believe we are more than just a service provider. We are a home for many and a family. Every participant and staff member is a valued part of the Purple family. We create a workplace where passion meets purpose. We are a community of innovators, learners, and changemakers dedicated to making a meaningful impact in the 
disability sector
. If you're looking for a place where you can grow, contribute, and be part of something bigger, this is the place for you.

Who We Are

To be a leading, supportive, and compassionate service provider that empowers people with disabilities to live meaningful, independent, and fulfilling lives.

We live by the motto "
Trust. Love. Care"
. We bring boldness to our dreams and turn them into reality—
together
—by redefining what's possible every day. Through innovative, person-centred support, we strive to create better outcomes and brighter futures for the people we serve.

At Purple Support, we are committed to fostering a culture of 
learning, accountability, and collaboration
. We believe in the power of diversity and the strength of a team that is united by shared values.

Key Responsibilities:

• Delivery of High-Quality Services -
  Ensure participants receive consistent, person-centered support aligned with NDIS goals through quality planning, documentation, and collaboration with frontline staff.
• Lead and Develop a High-Performing Team -
  Mentor and coach team leaders and staff, conduct performance reviews, and foster a positive culture through training and ongoing support.
• Enhance Participant Experience and Outcomes -
  Regularly review support plans, address service gaps, and implement strategies to improve participant engagement and satisfaction.
• Ensure Compliance and Operational Efficiency -
  Maintain accurate records, monitor service quality, resolve incidents, and ensure compliance with legislation, NDIS standards, and internal procedures.
• Build and Strengthen Stakeholder Relationships -
  Engage effectively with families, providers, and community groups to promote collaboration and ensure participant needs are communicated and met.
• Drive Continuous Improvement and Innovation -
  Lead initiatives to improve services and implement innovative models that support better participant outcomes and organisational growth.
• Support Purple Support's Mission and Values -
  Actively promote and uphold the organisation's core values, inclusivity, and person-first approach in all areas of service delivery.
• Communication & Team Collaboration -
  Maintain open, clear communication with teams, facilitate meetings and supervision, and ensure staff are well-informed to provide quality care.
• Safety & Well-being -
  Monitor and enforce WHS practices to ensure a safe environment for participants and staff, taking immediate action on safety concerns.
• Maintenance, Property, and Resource Management -
  Oversee upkeep of homes and resources, ensure compliance with cleanliness and safety standards, and manage repair needs effectively.

Key Requirements:

We're seeking individuals who have:

• Bachelor's degree in social work or a related field or equivalent experience
• 3 years experience in a similar role
• Are passionate about making a difference in the disability sector.
• Thrive in a collaborative, fast-paced environment.
• Are eager to learn, grow, and take on new challenges.
• Believe in accountability and take pride in their work.
• Are innovative thinkers who aren't afraid to challenge the status quo.
• Align with our values.
• Know the ins and out of the disability service delivery

Our Values:

• Empathy & Person‑Centred Care
  : Participants are at the core of everything we do.
• Fast‑Paced & Efficient
  : We move swiftly and execute with purpose.
• Proactive & Solutions‑Focused:
   We anticipate needs, take initiative, and collaborate to drive solutions.
• Reputation Before Revenue:
    Our integrity and good name are our lifeblood; we protect them.
• Governance & Compliance:
   We uphold rigorous compliance and robust governance to ensure ethical standards through transparent accountability at every level.
• Curiosity & Continuous Learning:
    We embrace challenges, pursue knowledge, and adapt to grow.

Join Us

If you're ready to be part of our awesome team, embrace our values, and make a meaningful impact as a change maker, we'd love to have you on board

Apply now and be part of something extraordinary.