Manager Client Services

2 days ago

Townsville, Queensland, Australia Queensland Government Full time $98,765 - $123,456 per year

**As Manager, Client Services, you will specifically:

Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples

Lead implementation of the Youth Detention framework, with particular reference to developing the capability of Youth Detention Centre staff in strength-based practice and Trauma Informed Practice to assist in the delivery of quality Youth Justice advice and services.

Provide evidence-based advice to the Youth Detention Centre leadership team on complex practice matters in the delivery of effective and quality Youth Justice services.

Analyse performance data to identify trends and issues, consider systemic issues and the relationship between multiple performance measures in terms of the impact on service to clients.

Provide supervision, coaching and mentoring to team leaders and other Detention Centre staff; to deliver a program of work with a focus on improving the quality of the casework and outcomes for children and young people in the Youth Justice system.

Implement quality assurance mechanisms that support the monitoring and continuous improvement of services to detained young people, their families and communities.

Develop enduring and productive service delivery partnerships to support service delivery outcomes, enhance cross-sectoral participation, training and development, and state-wide delivery and coordination of Youth Justice services.

Establish and maintain systems, practices and standards to ensure effective coordination and delivery of Youth Detention services.

Manage multiple projects including implementation as part of the on-going reform renewal agenda.

Delegations:

This role has HR and Financial delegations.

Job Ad Reference: QLD/656735/25

Closing Date: Friday, 12th September 2025This work is licensed under a Creative Commons Attribution 3.0 Australia License.**

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