Client engagement Specialist

4 days ago

Townsville, Queensland, Australia NQ Quality Care Full time $60,000 - $90,000 per year

Client Engagement Specialist

Location: Townsville

Contract: 9-Month Contract (with opportunity for extension)

At NQ Quality Care, we are passionate about delivering high-quality, person-centred care and support to individuals living with disabilities. We work closely with participants, families, and stakeholders to empower people to live fulfilling and independent lives. We are currently seeking a dedicated Client Engagement Specialist to join our team on a 9-month contract, with the potential for extension.


About the Role

As a Client Engagement Specialist, you will play a key role in ensuring participants receive tailored, person-centred support. You will build strong relationships with participants and families, oversee care planning, and coordinate services to ensure individual needs and goals are met. This role combines care planning, advocacy, and compliance, ensuring high-quality outcomes for participants.


Key Responsibilities
  • Provide high-quality support to participants with diverse and complex needs.
  • Collaborate with participants, families, and stakeholders to develop, review, and maintain personalised care and support plans.
  • Liaise with healthcare professionals, support workers, and external providers to coordinate seamless service delivery.
  • Promote choice, control, and independence in participants' daily lives.
  • Monitor participant progress and wellbeing, addressing concerns and adjusting care plans as needed.
  • Track participant expenditure against funding allocations as per the NQ Quality Care Schedule of Supports.
  • Conduct reviews of communication notes, incident reports, hazards, and complaints, ensuring accurate reporting and follow-up.
  • Ensure services are delivered safely, respectfully, and in line with professional boundaries and industry practice standards.

About You

You are a compassionate and organised professional who is passionate about making a difference. You bring strong communication and problem-solving skills, with the ability to work collaboratively with participants, families, and team members.

Essential Criteria

  • Certificate IV in Disability (or equivalent).
  • Experience in disability, community, or health services.
  • Knowledge of person-centred care and support principles.
  • Current Blue Card and NDIS Worker Screening.
  • Current First Aid & CPR Certificate.
  • Current Driver's Licence, car registration, and insurance.
  • Proof of working rights (birth certificate, passport, or visa).

Desirable

  • Experience in client engagement, care coordination, or a similar role.
  • Strong background supporting participants with complex care needs.

Why Join Us?
  • 9-month contract with opportunity for extension.
  • Be part of a values-driven organisation dedicated to quality care.
  • Supportive and inclusive team culture.
  • Opportunity to make a real difference in people's lives every day.

Next Steps

If you're ready to bring your skills and compassion to NQ Quality Care, we would love to hear from you. Please click "Apply" to submit your application and join our team.

  • Therapeutic Specialist

    2 weeks ago

    Townsville, Queensland, Australia Enabling Pathways Community Ltd Full time $80,000 - $120,000 per year

    Position Available: Therapeutic Specialist – Residential CareLocation: Townsville, QLDContract: Full-timeAre you ready to make a difference in the lives of young people navigating complex care and protection journeys?Enabling Pathways is a values-driven Organisation providing holistic residential care for children and young people impacted by trauma. We...

  • Service Specialist

    4 days ago

    Townsville, Queensland, Australia Aon Corporation Full time $60,000 - $90,000 per year

    Aon is the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.Customer Service Specialist - TownsvilleWe are seeking a Customer...

  • Outreach Engagement Advisor-First Nations

    1 week ago

    Townsville, Queensland, Australia Queensland Indigenous Family Violence Legal Service (QIFVLS) Full time $60,000 - $80,000 per year

    About Queensland Indigenous Family Violence Legal ServiceQueensland Indigenous Family Violence Legal Service (QIFVLS) is an Aboriginal and Torres Strait Islander controlled, not-for-profit community legal practice that has been standing with Aboriginal and Torres Strait Islander peoples for more than 15 years.Established in 2009, with offices in eight...

  • Contracts Specialist

    7 days ago

    Townsville, Queensland, Australia NQM Gold 2 Pty Ltd Full time $90,000 - $120,000 per year

    Company description: NQM Gold 2 Pty Ltd is an Australian gold explorer, developer, and producer operating locally in Northern QLD Since 2009. Southwest of Townsville, the Pajingo mine is around 50km from Charters Towers and currently employs around 250 people to run the underground mining, and ore processing operations. Charters Towers is close to...

  • Staff Specialist

    2 weeks ago

    Townsville, Queensland, Australia Queensland Government Full time $210,332 - $266,677 per year

    About the work unit / facilityMedical Imaging Department / Surgical Service Group / Townsville University HospitalAbout your new employerClinical ExcellenceThe Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised...

  • Senior Client Data Officer

    6 days ago

    Townsville, Queensland, Australia Centacare North Queensland Full time $80,000 - $120,000 per year

    Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville,...

  • Business Development Specialist

    1 week ago

    Townsville, Queensland, Australia Medibank Full time $80,000 - $120,000 per year

    Job description:You're only human.It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.About the Community TeamAt...

  • Lead Engineer

    2 days ago

    Townsville, Queensland, Australia GHD Full time $120,000 - $180,000 per year

    DescriptionThe importance of water to the health of our world can't be overstated.  As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a...

  • Credit Analyst

    2 weeks ago

    Townsville, Queensland, Australia Loan Market Full time $80,000 - $120,000 per year

    Loan Market Edge employee benefits:Birthday leave – a day to celebrate your special day.Regular social team activities & events, both in-person and online.Team incentives.Annual wellness bonus.A chance to thrive and grow both personally and professionally in a supportive environment.About the CompanyLoan Market Edge has been a cornerstone in the property...

  • Early Career Teacher Specialist

    1 week ago

    Townsville, Queensland, Australia TOWNSVILLE CATHOLIC EDUCATION Full time $121,496 - $136,746 per year

    Salary Range: $121,496-$136,746 per annum pending experienceTenure: Full Time, PermanentCommencing Date: 20 January 2026Closing Date: Friday, 12 October 2025Townsville Catholic Educationsupports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the...