Client Account Manager

6 days ago


Townsville, Queensland, Australia Roberts & Morrow Technology Full time $90,000 - $120,000 per year

An exciting opportunity for an experienced Client Account Manager to join a leading, Australian-based IT Managed Services Provider.

About us:

RMT is a fast-growing MSP with a strong regional presence, known for delivering cutting-edge IT solutions and exceptional client service as one of the few Telstra Platinum partners in Australia. We are looking to add an experienced Client Account Manager to support our growth, based in our Townsville, QLD office location.

We offer:

  • Permanent, full time role
  • Hybrid work conditions
  • An inclusive and supportive workplace environment
  • Uncapped commission structure
  • Professional Services allowance of $1,500 per year for use on accounting, financial planning, and legal requirements
  • Health & wellbeing annual allowance

About the role:

As a Client Account Manager, you will be responsible for managing relationships with existing clients to ensure satisfaction, retention, and growth, while also driving new client acquisition for the business.

Key responsibilities include:

  • Managing a defined portfolio of clients and target industries to drive new customer acquisition.
  • Maintaining existing revenue while growing incremental sales with current customers (upsell, cross-sell, whitespace).
  • Ensuring a consistently high level of customer service, aligned with RMT's standards, including achievement of agreed Client Satisfaction (CSAT/NPS) outcomes.
  • Preparing clear and compelling sales quotes and proposals.
  • Building and managing a sales pipeline at appropriate levels.
  • Representing RMT at industry and partner events as required
  • Maintaining a strong understanding of RMT's managed services, cloud, and cyber security offerings.
  • Maintaining a strong understanding of RMT's partnerships, namely Telstra and Microsoft.
  • Developing account and sales plans for key prospects and existing clients.
  • Working effectively with technical, project, and service teams to deliver positive customer outcomes.
  • Maintaining accurate and timely CRM hygiene in ConnectWise Manage.

About you:

  • 3+ years' experience in sales and/or account management.
  • Experience within the MSP or technology sector.
  • Strong understanding of managed IT services, cloud solutions, and cybersecurity.
  • Excellent communication, presentation, negotiation, and relationship building skills.
  • Ability to build relationships with executives and decision-makers.

If you have any questions about the role before applying, please feel free to reach out to us


  • Account Manager

    7 days ago


    Townsville, Queensland, Australia DGL Manufacturing Pty Ltd Full time $90,000 - $120,000 per year

    About DGL GroupAt DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.With more than 4,200 customers and 750+...

  • Accounting Partner

    2 days ago


    Townsville, Queensland, Australia Croft & Fisher Pty Ltd Full time $200,000 - $250,000 per year

    Senior Accounting Partner – Townsville (All applications are strictly confidential)Location:Townsville, QLDSalary:Above market, negotiable based on experienceLooking for a change and something exciting in your career. Then this is for youCroft & Fisher is partnering with one of theworld's leading accounting firmsto expand its presence in North Queensland....

  • Accountant

    2 weeks ago


    Townsville, Queensland, Australia Findex Full time $60,000 - $80,000 per year

    Job Description We've got an incredible opportunity for a Junior to Senior Accountant to join our dynamic Business Advisory team This is more than just a job - it's your chance to work in a supportive, forward-thinking environment where you'll be mentored by experienced professionals, enjoy flexible work arrangements, and grow your career through...


  • Townsville, Queensland, Australia Abercrombie Accounting Group Full time $90,000 - $120,000 per year

    About UsAbercrombie Accounting Group (AAG) is a dynamic and growing accounting firm located in modern offices on the fringe of Townsville's CBD. We pride ourselves on delivering high-quality business and taxation services while fostering a supportive and collaborative team culture. As we continue to grow, we're looking for a motivated and detail-oriented...


  • Townsville, Queensland, Australia Whaites + Co Full time $60,000 - $90,000 per year

    To support our continued growth, Whaites + Co is now seeking a Client Services Manager to become an integral part of our team, supporting our sales efforts and ensuring smooth operations.Why Join Us?At Whaites + Co, we believe in fostering a positive and collaborative work environment. As our Client Services Manager, you'll play a key role in helping us...

  • Graduate Accountant

    7 days ago


    Townsville, Queensland, Australia Frontline Construction Australia Full time $50,000 - $70,000 per year

    About the RoleOur client is seeking a Graduate Cost Accountant to join their team. You may have completed your Business or Accounting degree or be close to finishing. This role will report directly to the Management Accountant.You will have a strong work ethic and be able to work both autonomously & as part of a team. You must be reliable, motivated, with...


  • Townsville, Queensland, Australia Maclean Partners Full time $60,000 - $90,000 per year

    Intermediate Tax & Business Services AccountantLooking for your next career step with long-term potential?Maclean Partners Accountants & Advisers is seeking a motivated Intermediate Tax & Business Services Accountant to join our friendly, professional team. If you're passionate about tax and business services, enjoy working in a collaborative environment,...


  • Townsville, Queensland, Australia Career Development & Management Guru Full time $100,000 - $120,000 per year

    ACCOUNTING FIRM OFFICE / PRACTICE MANAGER  – TOWNSVILLE   (JOB ID 799)Are you an experience accounting firm Practice Manager ?Are you ready to advance your career with a reputable CA firm in North Queensland?Are you interested to enjoy a fulfilling career whilst embracing a regional lifestyle with a supportive and community-focused team?Our client, a...

  • Account Manager

    2 days ago


    Townsville, Queensland, Australia Telstra Full time $104,000 - $130,878 per year

    Employment TypePermanentClosing Date23 Sept :59pmJob TitleAccount ManagerJob SummaryJob Description Who We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra...


  • Townsville, Queensland, Australia Queensland Government Full time $98,765 - $123,456 per year

    **As Manager, Client Services, you will specifically: Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander...