Account Manager

1 week ago

Belrose, New South Wales, Australia Vivid Property Services Full time $60,000 - $120,000 per year

About the Business and the Role

Vivid Property Services is a trusted national leader in the cleaning sector, providing reliable and consistent service to Australian facility and procurement managers. As a rapidly growing and innovative company, we offer exciting opportunities for dedicated professionals to expand their careers.

We are currently looking for an experienced Account Manager to join our dynamic team. This is an ideal opportunity for someone with a strong background in account or contract management, who is passionate about fostering client relationships and driving service excellence. If you are looking for a role that offers career progression and the chance to further develop your skills, this position is for you.

Role Overview

As an Account Manager, you will play a key role in supporting and engaging with stakeholders across a portfolio of nationwide accounts. You will oversee the entire contract lifecycle, ensuring key objectives are met and service delivery aligns with client expectations. This includes managing compliance, audits, and reporting, while working closely with the National Key Account Manager to provide valuable support and participate in client meetings.

You will be responsible for maintaining operational plans, managing client feedback, and ensuring that internal processes are executed efficiently, all while contributing to the growth and success of the business.

Key Responsibilities

  • Account Management: Developing and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
  • Client Relationship & Service Delivery:Focusing on exceptional service delivery, actively managing feedback, and resolving issues in a timely manner.
  • Data Analysis & Reporting: Compiling and analysing weekly and monthly operational KPI reports, identifying trends and recommending solutions to improve service outcomes.
  • Audit & Compliance:Overseeing audit scheduling ensuring all templates and reports are up to date and compliant.
  • Collaboration & Teamwork:Fostering strong internal relationships with operations and compliance teams to ensure smooth service delivery and support to clients.

Essential Skills

  • Strong account management ability, with experience managing client portfolios and ensuring the successful delivery of services
  • Willingness to travel regularly within NSW and occasionally interstate
  • Strong communication, presentation, and reporting skills
  • High level relationship management skills, both internal and external
  • Ability to work effectively under pressure and to deadlines
  • Exceptional organisational and time management skills
  • Proficiency with Microsoft Office (Intermediate to Advanced)
  • Ability to quickly learn and adapt to new technologies and systems
  • Skilled in analysing data and developing business solutions

Desirable Experience

  • Experience in an account management, contract management or facilities management role is highly desirable.

How to Apply

If you are ready to take the next step in your career and have the skills we are looking for, please apply now. We will reach out to successful applicants directly to discuss the next steps.

Vivid Property Services is an equal opportunities employer and values contributions from individuals of all backgrounds, including those with disabilities, Aboriginal Australians, and people from diverse cultures and ages.

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