Project & System Services Engineer

Company Description

Envision being a member of a company that has been illuminating the world for over a hundred years. Schréder is more than a global leader in intelligent outdoor lighting; we are pioneers in sustainability and providing critical connectivity through our Lightability solutions. With a presence in over 35 countries, our influence is truly worldwide. We assist cities, industries, sports venues and urban developments worldwide to evolve into smart urban ecosystems, diminishing carbon footprints, and curtailing energy use through LED technology and comprehensive control systems. Our dedication to environmental, economic, and social sustainability is unwavering.

So, embrace our vision to advance technological frontiers and fortify communities globally by aiding them in managing their assets with greater efficiency, minimising expenses, and safeguarding their identities and habitats.

At Schréder, you're not just joining a team. You are becoming part of a brighter and more sustainable future. Let's light up the future together

Job Description

As a Project & System Services Engineer, you will lead the development, configuration, deployment, and maintenance of advanced networking systems to ensure top performance and reliability. You will manage projects from initiation to completion, balancing budgets and timelines while exceeding stakeholder expectations. Your role will be crucial in driving revenue through effective project management, technical support, solution design, and customer engagement.

Working in the Internet of Things (IoT) space, you will ensure the smooth operation of solutions, maintaining constant communication within the team and with suppliers. Additionally, you will train customers to operate the systems and troubleshoot any issues that may arise at the network, software, or data level.

Key Responsibilities

• Technical Expertise: Develop a deep understanding of the company's products, services, and solutions. Stay updated on industry trends and engage with key stakeholders regarding new Smart Metering rules by industry and government agencies.
• Project Management: Oversee customer projects from concept through to completion, ensuring they are delivered on time, within budget, and meet stakeholder expectations and project objectives.
• System Support: Understand telecommunication networks, cloud-based solutions, and Smart City applications. Set up and maintain customer systems, including configurations, system installation, and enforcing company standards.
• Solution Design: Analyse customer requirements to develop tailored solutions. Collaborate with sales and engineering teams to support proposals and quotes, ensuring technical accuracy and alignment with customer needs.
• Optimisation & Performance: Maximize system performance by monitoring, troubleshooting, and scheduling upgrades. Conduct on-site visits as needed to resolve issues and collaborate with vendor support staff.
• Product Training & Support: Conduct training for customers and internal stakeholders on the company's software and solutions. Provide ongoing support to customers post-sales.
• Customer Helpdesk Management: Maintain and manage the customer helpdesk, ensuring the knowledge base, ticketing systems, and project documentation are accurate and up to date. Provide KPI data as required and train customers on using the helpdesk system.
• Project Rollouts & Support: Ensure network connectivity, software availability, and uninterrupted data flow for new deployments. Provide inductions and training for new client deployments.
• Service Level Agreements: Ensure client Service Level Agreements are met or exceeded.

Qualifications

• Bachelor's degree in Engineering, Mechatronics, Computer Science or similar.
• Minimum 2 years of experience
• Valid Driver's license (unrestricted)
• Full working rights in Australia

Desirable

• Experience or knowledge of the Lighting Industry.
• Previous experience in technical project management or customer-facing sales roles.
• Working knowledge of MS Project

Skills & Knowledge

• Software developer with a strong foundation in coding, with a preference for Python.
• Experienced in integrating and managing supplier systems.
• Ability to handle cloud-based solution implementation and management, with a preference for AWS and Azure.
• Proficient in using MS Project for planning, scheduling, and managing project tasks and resources.
• Understanding of Work Health and Safety (WHS) regulations and practices, since the role involves travel and fieldwork.

Additional Information

What we offer

• Growth opportunities: At Schréder you will be part of a global company where we foster a culture of continuous learning and development, empowering you to build your future career.
• Mobility program: Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us to bigger and better opportunities worldwide
• A positive work environment: You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
• Additional leave & Bonus: We believe in working hard and reaping the awards. So enjoy a bonus and take a well-deserved leave on us.
• Open communication: We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
• Shared purpose: Driving sustainability and a cleaner future for our communities and planet.
• Deeper connections: We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.