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Trainee Customer Service Officer

2 weeks ago

Speers Point, New South Wales, Australia Lake Macquarie City Council Full time $85,538 per year

Temporary 12 Month Contract - Full-Time

Are you ready to embark on an exciting career journey? We're looking for a passionate individual to join our team as a Trainee Customer Service Officer in our dynamic Customer Service Centre. This is your chance to kickstart your career, gain valuable experience, and pursue your studies simultaneously

  • Earn while you learn – Get paid while you study a Certificate III in Business Administration

  • An incredible opportunity to launch your career in a Local Government setting

  • Enjoy a balanced lifestyle with a 9-day fortnight, corporate fitness and well-being programs

Lake Macquarie City Council is one of the largest employers of training positions in the Hunter region. The Trainee Customer Service Officer is part of Council's Early Careers program – designed to provide you with on-the-job experience, mentoring and support from highly skilled professionals, all while you complete a formal qualification. Additional benefits include paid course fees and paid study time while gaining valuable skills and experience. Earn while you learn and kick-start your career with Lake Mac Council

ABOUT THE JOB

This is an exciting opportunity to work within our Customer Service team whilst also learning about the vast array of services Lake Mac provides to the community. The role will collaborate with a diverse range of professionals who are passionate about serving the community, working together to achieve common goals and making a positive impact.

A member of the Customer Service team, you will be responsible for assisting our customers with their enquiries, liaising with internal departments and sharing information and knowledge with team members. You will gain experience in our call centre, handling around 70 calls per day, enhancing your skills in communication, problem solving and interpersonal skills.

At the end of this traineeship, you may have the opportunity to gain further employment for an additional 12 months as a qualified Customer Service Officer.

The position is located at Council's Administration Building, currently located in Wallsend NSW. The position may involve some travel to office locations within Lake Macquarie. You will be rostered to work between 8am and 5pm, Monday to Friday.

In this role, we will support you to:

  • Ensure customer information, documentation and requests are recorded accurately and in accordance with the required standards and policies.

  • Develop strong communication skills to successfully handle customer interactions

  • Be proactive as a customer centric champion and provide suggestions for process improvement that will also contribute to a positive team environment.

Read the position statement here to learn more.

Candidates who have completed a similar or higher-level qualification may not be eligible to apply.

WHAT WE OFFER

  • Receive a wage whilst studying towards a qualification starting from $855.38 per week

  • Payment of all course fees

  • Paid time to study and attend compulsory classes

  • Yearly pay reviews and increases based on performance

  • 35 hour working week with nine-day fortnight

  • Four weeks paid annual leave

  • Be mentored and work closely with Team of qualified professionals in a supportive, empowering, innovative and collaborative work environment

  • Click here to view more benefits on offer.

ABOUT YOU

We are seeking enthusiastic, confident and vibrant people to join our team. If you are eager to learn, grow, and develop both professionally and personally, this opportunity is for you. We believe in nurturing talent and providing a platform for continuous improvement. You do not need to have a lot of experience and applications from school leavers are encouraged. Ideally you will be able to demonstrate:

  • Interest and experience in customer service

  • Committed to completing the training course requirements over 12 months

  • Enjoy working in a team and interacting with customers

  • Have a good attention to detail and are organized

  • Strong computer skills and experience using Microsoft applications including Outlook, Word, and Excel

HOW TO APPLY

If this job sounds like you, we would love to hear from you Get your application in by 11:59pm, Sunday 13th July 2025.

  • Check out the FAQs and Guide to Applying before starting your application.

  • Click the 'Apply Now' button below to start your application. You will need to upload a resume and provide responses to application questions based on the position statement.

  • For enquiries about the role, contact Natasha Britt, Senior Customer Service Officer, or via email [email protected].

  • You will hear back from us by Tuesday, 15th July 2025

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Ashlea Norris, Talent Acquisition Advisor for a confidential discussion on or via email [email protected] or click here for more information.