Customer Support Specialist

Help reinvent home insurance and deliver service that makes customers smile.
If you're passionate about delivering amazing customer experiences, we want you on our team We're growing our Customer Support team and looking for exceptional specialists to join us from
20 October 2025.
We have a number of roles available, including full-time and part-time positions.
Please note these opportunities are open to Sydney based candidates only.

Who We Are
We're shaking up the home insurance industry As a disruptor in the insurance space, we're expanding our team to drive our mission forward. We combine smart technology with exceptional service to create home insurance that's simpler, faster, and more customer-friendly. Our innovative approach includes smart sensors that help prevent incidents before they happen, a streamlined digital experience, and genuine human support when customers need it most.

About The Role
As a Customer Support Specialist, you'll be the friendly, knowledgeable voice of Honey, helping customers understand their policies, solving problems, and creating moments they remember for the right reasons.

Whether it's guiding a customer through their smart sensor set-up, explaining coverage in plain English, or finding the right solution when something's gone wrong, you'll combine great communication with genuine care.

Day To Day, You Will

• Respond to customer enquiries via phone, web chat, email, and other channels
• Explain policy features, coverage options, and sensor technology in a simple, clear way
• Provide quotes and guide customers through policy purchase, renewal, and retention conversations
• Process policy changes, renewals, cancellations, and payment queries
• Gather and share customer feedback to help shape our products and processes
• Handle concerns with empathy and professionalism, resolving them where possible or collaborating with colleagues to find solutions

What You'll Bring

• At least 2 years' customer service experience (contact centre preferred but not essential)
• Strong communication skills, able to explain complex ideas simply and clearly
• A knack for active listening and empathy, even in tricky situations
• Proactive problem-solving and the confidence to ask great questions
• Attention to detail and accuracy in customer records
• Flexibility to work on a rotating roster between 8am–7pm (Sydney time)

Why You'll Love Honey

• Competitive salary package, plus performance-based incentives
• Comprehensive training and ongoing development
• Flexible roster system for both stability and work-life balance
• Hybrid work model blending office collaboration with remote flexibility
• Monthly team lunches, social events, and a culture that values every voice
• The chance to work in a business that's genuinely innovating, where your feedback can influence the next product release

Our Hive Culture
At Honey, we do things differently. You'll notice this from your first interaction with our team through to your first day with us. We challenge expectations, seek better ways of working, and value innovation at every turn.

We're exceptional at what we do
, and every team member brings unique talent to our hive.
As an equal opportunity employer
, we're committed to diversity and inclusion, it's in our DNA, not just something we talk about.

A Few Formalities
Because we're an AFSL-regulated business, this role requires background checks (including a National Police Check) and meeting "good fame and character" standards. Candidates must be Sydney-based.

Ready to help us change the future of insurance?
Apply now and join the hive.

(No recruitment agencies, please. We've got this covered.)