Peer Support Coordinator

Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a
Peer Support Coordinator (Education and Training)
to provide the coordination of Ambulance Victoria's (AV) Peer Support Program in line with AV's policies, procedures and relevant legislation to ensure that the Peer Support program is resourced and accessible to AV employees and their immediate family members.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About The Role
Reporting to the Senior Manager Peer & Pastoral Care, responsibilities of this position include, but not limited to:

• Coordinate the Peer Support Program, in conjunction with the PSC State-wide including the critical incident report, peer responder rosters and all reporting, to always ensure effective coverage of this service
• Coordinate training, evaluation and refresher requirements for the Peer Support team, with the Senior Manager Peer and Pastoral Care and broader Wellbeing Support Services team to ensure currency of training content and identify improvement opportunities for the program
• Develop learning material and training programs aligned with AV's Wellbeing and Support Services, Mental Health and Wellbeing Action Plan, other strategic objectives, projects and within policies and procedures that are evidence informed and evidence based

About You
To be considered for this position you will possess:

• Completion of a postgraduate degree/relevant industry certification (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience, in peer support/wellbeing or relevant field
• Tertiary qualification in an education or training related discipline (e.g. Certificate IV Training & Assessment) desirable
• High level demonstrated experience in coordinating programs with excellent administrative and computer skills with the ability to handle competing demands in a high-volume work environment
• Demonstrated experience in the development of foundational learning programs, cultural change programs and programs that support Peer Support and other wellbeing programs
• Required to be available outside of ordinary working hours to provide advice, support or authoritative direction to other employees or managers involved in dealing with emergency or time critical incidents or issues (CAA1)
• Current Victorian Driver Licence

Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of
Care, Accountability, Respect
and
Excellence
to life at AV, we want to hear from you

Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified
AV5
under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website

How To Apply
Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description

Applications must be submitted by
11.59pm
AEDT
on
Thursday 9 October 2025
. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to '
Applying for a position with Ambulance Victoria'.
For any further queries please contact recruitment via or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.