NDIS Support Coordinator

DISABILITY TALK

Supporting the Vision, Mission, Values & Support Principles of Disability Talk

Vision

• To be Australia's leading provider, empowering people with disabilities and fostering truly connected communities.

Mission

• Disability Talk leads positive national change in disability services.
• Drawing on peer-led experience, we build strong local networks and responsive teams.
• We help clients and staff achieve their goals and aspirations through innovative options, empowerment, and self-development.

Values

• Respect: We treat everyone with the utmost regard for their rights, needs, wishes, and feelings.
• Empowerment: We promote genuine choice, control, and capacity building to help people reach their goals.
• Reflective Leadership: We commit to continuous improvement through honest, open communication and a collaborative, responsive team environment.
• Professionalism: We deliver excellence in person-centred practice, always working reliably with up-to-date sector knowledge and high ethical standards.
• Community Connection: We create and champion innovative ways for people to be included, participate, and hold valued social roles in their communities.

Support Principles

• We support people to develop independent living skills and foster meaningful connections within their communities.
• We are passionate advocates for every client's right to live inclusively—in a regular home, on a regular street, living a full and ordinary life.
• Our local teams are empowered to act quickly on client decisions, leveraging local networks to make things happen.
• We actively recruit and value staff with disabilities, lived experience, and diverse backgrounds (including CALD and LGBTIQ communities), ensuring our work reflects a broad range of insights and perspectives.
• Clients have genuine choice of support worker, always backed by a dedicated team—including a local coordinator—for safeguarding and ongoing focus on client goals.
• Our deep understanding of disability diversity and strengths-based approach allows us to champion innovative solutions, making inclusive community living a reality for all.

Support Coordinator

Support coordination helps participants to make the best use of your supports in plan. Support coordination is a capacity building support which helps participants to:

· Understand and use participants NDIS plan to pursue their goals

· Connect participants with NDIS providers, community, mainstream and other government services

· Build your confidence and skills to use and coordinate participants supports.

A support coordinator delivers support coordination services. This support will assist participants to build the skills they need to understand and use their plan. A support coordinator will work with participants to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in the community.

Key Accountabilities

· Action referrals in a timely manner

· Support the NDIS participant to:

• Assess a number of mainstream, community, informal and provider options.

• Select preferred options or providers

• Negotiate services to be provided and their prices

• Develop service agreements and create service bookings with preferred providers

• Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)

• Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds

• Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds

• Link to mainstream or community services (i.e. housing, education, transport, health)

• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:

• Resolve problems or issues that arise

• Understand their responsibilities under service agreements

• Change or end a service agreement

• Be the key contact for service issues, complaints, major changes and plan reviews.

• Assist participants to prepare for their plan review by supporting them to:

· assess whether they achieved their goals and got value for money for their plan

· identify solutions to problems experienced in implementing the plan

· consider new goals

· Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.

Other

· Maintain confidentiality of customers, their families/carers and the organisation

· Effective networking internally and externally to assist individuals achieve their desired personal outcomes.

· Manage any perceived or real conflict of interest in accordance with the NDIA's Terms of Business

· Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency.

PERSONAL QUALITIES

· Being adaptable to changing circumstances and being able to prioritise work.

· Client focused, and person centered

· Commitment to social and inclusion and valuing difference and diversity.

· Staff that deliberately breach this dress code may be subject to disciplinary action.

· Staff must comply with Disability Talk 's Privacy and Confidentiality Policy and

Procedure regarding the collection, storage, use of personal and health information.

· Disability Talk does not accept any form of aggressive, threatening or abusive behaviour towards its staff by other staff, clients or stakeholders.

· Internet and email are provided to staff members is for genuine work-related purposes.

· Use of Disability Talk communication and information devices are for work purposes only.

· Staff must not share their passwords with another staff member.

MINIMUM SELECTION CRITERIA FOR SUCCESSFUL CANDIDATES

• A relevant qualification in disability, community services, social work, allied health, or similar (usually Certificate IV or higher).
• Experience working in disability or community support roles.
• Strong knowledge of the NDIS and person-centred planning.

· A current First Aid and CPR certificate (ONCE EMPLOYED DISABILITY TALK WILL PAY FOR THE RENEWALS).

· A current and valid driver's license and reliable, insured, vehicle (COMPREHENSIVE).

· Flexible availability during the week and ability to travel.

· At least 2 COVID-19 vaccinations.

· Ability to communicate in both written and verbal English.

· Ability to operate basic IT applications and platforms.

· NDIS Support Worker Module Completed (COMPULSORY)

· NDIS Screening Check (COMPULSORY)

· Police Check (not older than 3 years) (We can provide that for you)

· Working with Children Check (COMPULSORY)

· Work Permit (for no-Australian Residents) (COMPULSORY)

In return, we offer you:

· Salary Packaging

· Employee mentoring opportunities.

· Professional development assistance.

· First Aid Certificate, Police check paid by Disability Talk (once employed)

· Petrol Allowance (Disability Talk pays when travelling from 1 participant to another).

· Referral Bonus (You receive $150 when you refer a new employee or a participant and they stay with us a minimum of 6 months)

· Performance Bonus ($500 bonus every 6 months, based on performance)

· Supervision

Contract: SCHADS Award (level is based on qualification and experience)

Disability Talk is a workplace that is committed to supporting diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage people from all backgrounds, abilities, and identities to apply to our vacancies.

QUALITY & SAFEGUARDING

● Compliance with Disability Talk Values, code of conduct, policies and procedures and relevant government legislation and standards

● Document and inform team coordinator of any Accidents-Incidents - reporting to Manager

and following requested actions

● Complaints - reporting to Manager and following requested actions

● Client decision-making, guardianship disputes, restrictive practice – reporting of any disputes or concerns regarding guardianship, client decision making, or the existence of any restrictive practices (where clients rights or freedoms are restricted) and following requested actions

● Abuse and Neglect – reporting to Manager and following requested actions

● Confidentiality – following policies on client confidentiality

● Promote a positive safety culture by contributing to health and safety consultation and communication

● The NDIS Code of Conduct requires workers and providers delivering NDIS supports to:

o Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions

o Respect the privacy of people with disability

o Provide supports and services in a safe and competent manner with care and skill

o Act with integrity, honesty, and transparency

o Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability

o Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability

o Take all reasonable steps to prevent and respond to sexual misconduct.

COMMUNICATION, CULTURE & SUPERVISION

● Proactively seeks advice and assistance from your supervisor when required

● Culture – working with the clients to build a culture aligned with Disability Talk Values and Principles

● Boundaries - It is certainly important that the support coordinator makes sure clients feel at ease with approaching and relating to them – but it is equally important that the lines don't become blurred.

● The relationship between an individual and their support coordinator should never come at the expense of maintaining clear professional boundaries

● Team meetings – works with Managers to attend regular monthly team meetings

● Supervision

● Performance

● Regular completion of support coordinator journal entries on the Disability Talk online system

TRAINING & POLICY LIBRARY

● Support Coordinators Induction Training – completing the Disability Talk Support Coordinator Induction is a requirement before the Support Coordinator commences working for Disability Talk .

● Attend mandatory training specific to position

● Attending when available additional training and skills building opportunities both internally and externally

CONTRACT CONDITIONS

Start with Casual for 3 months, then move to P/T (the days and hours of work are flexible)

As per SCHADS AWARD (level is according to skills and relevant qualifications).

Disability Talk is open to possible sponsorship for candidates who require it, subject to a trial period to ensure mutual compatibility.

Job Type: Part-time

Pay: $35.00 – $55.00 per hour

Benefits:

• Referral program
• Travel reimbursement

Application Question(s):

• What is your understanding of NDIS and AgedCare?
• Why do you want to work as a support worker?

Education:

• High School (Year Preferred)

Licence/Certification:

• Working with Children Check (Required)
• Police Check (Required)
• NDIS Screening Check (Required)
• Driver Licence (Required)

Location:

• Melbourne VIC (Required)

Willingness to travel:

• 25% (Required)

Work Location: On the road