Rostering and Allocations Lead

Rostering  & Allocations
Lead – Port Stephens

We create employee experiences that support and empower our
people and have been doing so for over 55 years.  At New Horizons,
wellbeing is at the heart of everything we do. We are a diverse group and a
dynamic not-for-profit specializing in supporting people living with
disability, mental health, aged care, those at risk of homelessness,
humanitarian entrants, youth and Indigenous Australians.

We are looking for a Rostering  & Allocations Lead to join the team at New
Horizons on a Full Time basis. 
The position is located at our SIL homes in Port Stephens. The role will support our Rostering Team and report to
the Allocations & Rostering Lead.

What Is Expected of You

Create
employee rosters to maximise capacity whilst balancing employee
preferences and needs.
Conduct
profitability assessments for Group Events and confirm all employees,
including casual staff, are notified of shift changes.
Create
allocations for customer bookings and job items in the system to available
resources and staff
Schedule
and update bookings for vehicles, meeting spaces and other resources for
Group Events and other services in line with rostered sessions and
allocations.
Liaise
with third parties to arrange bookings for appointments (e.g. therapy
suppliers, medical providers etc.) on behalf of New Horizons' customers.

You are

Experience
and expertise in operational rostering, scheduling, risk identification
and management and customer support planning.
Exceptional
customer service, active listening, and verbal and written communication
skills, professional phone voice  
Customer-centric
values, ability to handle multiple task and priorities
Effective
communication and able to adapt communication strategies to different
stakeholders
Ability
to adapt to changing processes, system & workflow

What you need to have

Australian
Federal Police Check from the last 6 months 
Work
Rights – Birth Certificate or Passport 
NDIS
Worker Screening Check - 
NSW
Working with Children check
COVID-19
Vaccination in line with Health Orders

At New Horizons we offer salary packaging up to $15,900.00
pa, and an entertainment allowance of $2, Monthly RDO for
Full-time roles, Wellbeing Initiative Partnership for our Employees. 
We provide Employee Assistance Programs providing counselling services. 
We are committed to developing you with internal and external leaving and
workplace mentoring.

 We also want to give you opportunities to
develop.  We encourage applications from people with culturally and
linguistically diverse backgrounds.

Why join
New Horizons and amazing benefits we offer? 

-New
Horizons pays above the award & penalty rates 
-Fitness Passport – Discounted gym membership 
-Employee
Assistance Program (EAP) for employees and family members. 
-Paid
Parental Leave:
Comprehensive leave to support growing families. 
At New
Horizons, we are passionate about creating a unified organisation where our
teams work seamlessly together to deliver exceptional service that enhances the
lives of our customers while at the same time improving employee experience and
career development opportunities. We align our work with our organisation's
values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your
talents to improve the lives of our customers. Together, we are a community
committed to transforming lives through our services, embracing challenges with
creativity and adaptability for lasting positive impact.  

How to
Apply 

Please apply via the link now
– our application process is mobile friendly. 
For related
queries or questions please feel free to contact the recruitment team on

Due to
high volume of applications, only shortlisted candidates will be
contacted  

IMPORTANT: New Horizons is an equal Opportunity Employer, and our
people represent the community which we service. We invite all the applicants
to apply, including First Nations People, and people from diverse social,
cultural and gender backgrounds. Due to the specific support needs of the
customer base and the inherent program requirements, there is a genuine
occupational requirement for female applicants to apply, under the exception
clause of the NSW Anti-Discrimination Act 1977 – Section 31. 
 
New
Horizons values diversity and encourages applications from people from all
walks of Life. Our vision is to see happy inclusive communities work together
in collaborative and inclusive ways to create opportunity and improve quality
of life. Our workforce proudly reflects the local communities we connect with
and support. New Horizons acknowledges all aboriginal and Torres Strait
Islander peoples as the traditional custodians of the land.