Allocator

Founded in 1996, Eastern Plant Hire set out with a clear vision — to innovate the earthmoving equipment hire industry and become Australia's leading plant hire agency. Nearly 30 years on, we proudly service the greater Brisbane, Gold Coast, Sydney, and Melbourne regions, delivering what we've become known for: The Best Service on Earth.

Our business was built on a deep understanding of our customers' needs — from project scope and operational demands to the unique challenges of each job. That customer-first foundation continues to drive us today.

We are committed to constantly improving and evolving our services to ensure we deliver industry-leading earthmoving equipment hire — every time, on every site.

Proudly 100% Australian Owned and Operated.

Reporting to the Allocations Manager and joining a team of Allocators, you will be tasked with:

• Allocating subcontractors (Truck Drivers) to major construction projects around Melbourne;
• Maintain the database daily with accurate contractor and client information;
• Provide job details and induction requirements to subcontractors and all the necessary job information according to the agreed Company Process;
• Answer all telephone enquiries in a professional and timely manner, displaying a friendly, enthusiastic and professional approach at all times;
• Continually striving to improve customer service, at all times; and
• Proactively work to ensure all work is sufficiently allocated.

We're looking for an ambitious individual who is eager to learn, grow, and take on new challenges as part of our growing Projects team. Whether you have extensive experience or not, your drive, determination, and willingness to succeed are what matter most. If you're ready to start a rewarding career and develop the skills that will set you up for long-term success, we encourage you to apply

However, you must have:

• Not essential but highly preferred, experience as a fleet controller, fleet coordinator, allocator, transport coordinator or similar;
• Not essential but highly preferred, knowledge of tipper trucks (Tandem tippers);
• Not essential but highly preferred, experience in a call-centre and/or customer service experience or similar;
• Intermediate computer literacy skills;
• Exceptional attention to detail;
• Strong interpersonal skills, with the ability to communicate both professionally and casually;
• A strong level of commitment to your team and your role; and
• Ability to demonstrate a strong work ethic in a diverse, fast-moving, and ever-changing environment.

Why choose EPH:

At EPH, we don't just offer jobs — we build careers. What sets us apart? It's simple: we put people first. Whether you're in the office, on-site, or behind the wheel, you're part of a team that values hard work, innovation, and a bit of fun along the way. We're proud to be 100% Australian-owned and operated, with nearly 30 years of industry leadership behind us. But we're not just resting on our history — we're always evolving, always improving, and always backing our people to grow with us.

What makes EPH the best place to work?

Remuneration: We offer you an above-market, attractive annual salary.

Benefits: We have access to a range of discounts and corporate benefits, including workplace banking, shopping, gym memberships, eyewear, salary sacrificing (novated lease options), an employee assistance program (with free professional counselling), employee referral bonuses and early wage access options.

Real Impact: Be part of major projects shaping Australia's infrastructure.

Supportive Culture: We've got each other's backs — always.

Career Growth: We invest in our people because when you grow, we all win. Access our leadership program, employee-run committees, industry networking opportunities, qualifications, monthly online/face-to-face training sessions, and annual career development plans.

Recognition & Respect: Your hard work doesn't go unnoticed — we celebrate wins together. These include quarterly customer service awards, an annual customer service award, frequent national celebrations of achievements and employee-run committees (including and Mental Health) that focus on harnessing the well-being and inclusivity of our team.

At EPH, you're not a number — you're a valued part of a tight-knit crew making a big difference. Join us and experience The Best Service on Earth — from the inside out.

EPH is a Circle Back Initiative employer that aims to respond to every application.

EPH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Correspondence will not be entered into with Recruitment Agencies regarding this opportunity.