Rostering Services Officer

13 hours ago

Brunswick Victoria Australia Pronia Full time $60,000 - $80,000 per year

Who are we?

Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA's programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children's programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual's capacity and build community capital.

What you will be doing

We are seeking a Greek-speaking Rostering Services Officer to join our Brokered Services Team. This role is responsible for managing daily and weekly rosters, allocating shifts, and ensuring services are delivered efficiently to clients. You will be the central hub for rostering communications, liaising with staff, clients, and carers to support seamless service delivery.

More information about the role is found in the position description.

Key Responsibilities


• Prepare and maintain daily and weekly rosters, allocating shifts based on staff availability, skills, and client needs


• Update rosters promptly to reflect changes such as cancellations or new services


• Communicate roster updates clearly to staff and liaise with Case Managers regarding client schedules


• Ensure roster compliance with Award conditions and organizational policies


• Maintain accurate records in rostering systems and support reporting requirements


• Build positive relationships with staff, clients, and other stakeholders

What we offer:


• Full-time, permanent role based in Brunswick – (occasional travel to Oakleigh office as needed).


• Award pay rate according to the Social, Community, Home Care and Disability Services Industry Award 2010, Social and Community Services employee, Level 3


• Salary Packaging up to $18,500 per annum.


• Professional development and career progression opportunities.


• Access to EAP

The ideal candidate will have:


• Fluency in Greek and English, both written and verbal


• Experience or understanding of the needs of Greek elderly, carers, and people with disability


• Strong administrative skills, attention to detail, and accuracy in data entry


• Ability to multitask in a fast-paced environment and meet competing deadlines


• Proficiency in Microsoft Office (Word, Excel) and experience with databases; knowledge of Visual Care desirable


• Effective interpersonal, communication, and conflict-resolution skills

Other requirements:


• Current driver license and access to own vehicle.


• Police check at the required intervals and working with children check.


• Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g., Worker Screening Act 2020 (Vic)).

How to apply:

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page:

Position Description:

Applications close by 3rd December 2025

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

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