Channel/Customer Success Manager

Are you a
driven
&
talented Channel/Customer Success Manager
looking for a
challenging opportunity
to shape distributor and customer success? A market-leading
Australian Mining Operational Technology
company,
proudly owned by a global leader of mining & construction equipment
, has an exciting career opportunity. As the
Channel/Customer Success Manager
, you will drive the success of distributor and customer partnerships by providing the tools, training, resources, and strategic guidance needed to maximise performance and revenue growth. This role acts as a critical bridge between internal teams and external stakeholders, ensuring alignment on goals, messaging, and execution. The role reports to the
Head of Customer and Commercial
and offers
significant growth opportunities
as the organisation expands globally.

Job Duties:

• Develop and deliver comprehensive onboarding programs
  for distributors and customers
• Create and maintain training materials, product guides, and sales enablement content
• Conduct regular training sessions and webinars
  to keep stakeholders informed and skilled
• Monitor distributor and customer performance metrics
  and KPIs
• Identify gaps and opportunities through
  data analysis and feedback
• Collaborate with distributors and customers to
  develop action plans for growth
• Provide distributors with
  sales tools, marketing collateral, and competitive insights
• Ensure
  consistent messaging and brand representation
  across all distributor channels
• Support
  product launches and promotional campaigns
  within the network
• Serve as the
  primary point of contact
  for distributor inquiries and support
• Foster strong relationships through
  regular communication and strategic planning
• Advocate for distributor and customer needs internally to
  improve processes and offerings
• Work closely with
  Sales, Marketing, Product, and Account Management teams
  to align strategies
• Coordinate with internal stakeholders to ensure
  timely delivery of resources and support

Role Requirements:

• Knowledge of surface mining operations, in particular load & haul.
• 3+ years experience
  in
  business development, training, channel management, or partner management
• Preferably in
  technology or industrial B2B sectors
• Proven track record
  of achieving business outcomes and managing partner relationships
• Experience working within the mining or industrial sector highly valued
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and
  manage multiple stakeholders across regions
• Willingness to travel
  as required

Desirable Skills:

• Experience with
  CRM and partner management platforms
• Knowledge of
  mining industry operations & terminology
• Training certifications
  (e.g., TAFE, Cert IV in Training and Assessment)
• Experience with
  learning management systems (LMS)
• Familiarity with
  data analytics and reporting tools
  (e.g., PowerBI, Tableau)
• Change management experience
  and methodology knowledge
• Experience developing
  e-learning content & digital training materials
• Knowledge of
  distributor/channel management best practices
• Project management experience
  and relevant certifications
• Experience with
  performance metrics and KPI development
• Previous experience working with
  global or multi-regional teams
• Understanding of
  B2B sales processes and methodologies

This permanent role is based in the Brisbane West End headquarters.

This employer has a great culture and appreciates diversity. It offers a balanced hybrid working arrangement, gym membership, weekly catered learning lunches, 24/7 health support services and strong learning pathways with LinkedIn Learning and internal training.

You must possess Australian/NZ citizenship or Australian PR to be considered for this role.

For further details, contact Fortunato (Forty) Galluzzo on or alternately email on