Customer Relationship Specialist

17 hours ago


West End, Queensland, Australia BOQ Group Full time $60,000 - $90,000 per year

About The Role
Join Our Team as a Customer Relationship Specialist – West End

As a Customer Relationship Specialist, you'll be the welcoming face of BOQ in our West End branch.

In this role, you'll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers financial needs.

You'll provide tailored banking solutions, be proactive in managing leads and identify referral opportunities to specialist teams.

You'll also play a mentoring role by coaching and supporting Customer Service Officers to uplift capability and service delivery.

About You
You're a confident communicator with a genuine passion for helping people.

You'll thrive in this role if you bring previous experience in customer service, ideally within banking or financial services.

Exposure to consumer lending is a plus.

You approach challenges with a proactive, solutions-focused mindset and a "can-do" attitude.

Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.

Most importantly, you'll be part of a transformation journey that's reshaping the future of banking.

If you're ready to dive in and make a real impact, we'd love to hear from you

About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

  • Flexible working arrangement - Balance your work and personal life with ease.
  • Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
  • Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
  • Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
  • Purchase additional annual leave - Need more time off? You can buy extra leave days.
  • Discounted private health insurance plan - Take care of your health with our special rates.
  • Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
  • Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
  • Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How To Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Refer a Friend
This role is eligible for our
Referral Bonus Program
(internal employees only)

To refer a friend, please follow the steps below:

  • Follow this link: External Job Advert
  • Click on Send job to a friend


  • West End, Queensland, Australia Credit Corp Full time $90,000 - $120,000 per year

    All Work types Full-time (1)All Locations Brisbane - West End (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relationship Manager (Collections Experience)Apply nowJob no:494975Work type:Full-timeLocation:Brisbane - West EndCategories:Collections, Customer Service & Call CentreWest End location, a short walk from South Brisbane...


  • West End, Queensland, Australia Parmalat Australia Full time $80,000 - $120,000 per year

    Permanent full-time position in a Global FMCG businessDynamic work scope that allows room to grow and apply improvementsHybrid work arrangementOur StoryAt Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together. And, we just happen to be the worldwide leader in what we do. We are...


  • West End, Queensland, Australia Primivo Group Full time $60,000 - $80,000 per year

    Primivo is a leading national provider of Workplace Safety, Healthcare & Medical products . We operate several well-known brands centred around safe, healthy living, such as First Aid Kits Australia and TENS Machine Australia among others.Our Mission is to make Australia a Safer place to Live, Work and Play and our 20 years of trajectory is proof of our...


  • West End, Queensland, Australia Credit Corp Group Limited Full time $50,000 - $80,000 per year

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesWFH hybrid opportunities for work-life balance and no weekendsSupportive training and career progression + gain a Cert III in Financial ServicesNational Credit Management Limited (NCML) is a leading provider of credit and receivables management services...


  • West End, Queensland, Australia Fitness and Lifestyle Group Full time $80,000 - $120,000 per year

    The OpportunityAtFitness & Lifestyle Group(FLG), we're passionate about helping our members live stronger, healthier lives – and the way we communicate with them is a huge part of that journey.As ourEmail & Marketing Automation Specialist, you'll be at the heart of how millions of members interact with our brands - Goodlife Health Clubs, Fitness First, Zap...


  • West End, Queensland, Australia Fitness and Lifestyle Group Full time $120,000 - $180,000 per year

    The opportunity:Fitness & Lifestyle Group (FLG)is looking for an Enterprise Systems Manager to champion our strategy, planning, architecture, design and operations of our Workday suite of products. This is a pivotal leadership role responsible for strategy, focusing the broader Workday initiative across the business, and ensuring best of breed architectures...


  • West End, Queensland, Australia Optimove Full time $900,000 - $990,000 per year

    Job Title: Furniture Removals Sales ConsultantLocation: West End, Brisbane QLDCompany: Optimove - A Leading Removalist CompanyAnnually $75000-$90000 plus weekly commissionsAbout Us: Optimove is a fast-growing removalist company dedicated to providing exceptional moving services to our customers. We pride ourselves on our commitment to quality, reliability,...


  • West End, Queensland, Australia The Photo Studio Glebe Full time $90,000 - $120,000 per year

    Studio Manager – The Photo Studio BrisbaneAbout UsThe Photo Studio is Australia's leader in fashion portraiture and model portfolios, with thriving studios in Sydney, Melbourne, and Brisbane. For over 15 years, we have empowered people through photography, inspiring diversity and pushing boundaries in the modelling industry. Our mission is to show that...

  • Collections Officer

    4 days ago


    West End, Queensland, Australia Credit Corp Group Limited Full time $80,000 - $120,000 per year

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesNo weekends or late nights Monday – Friday 8:00AM – 4:30PMMonthly uncapped bonus potentialCredit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt...


  • West End, Queensland, Australia Credit Corp Full time $45,000 - $65,000 per year

    All Work types Full-time (1)All Locations Brisbane - West End (1)All Categories Collections (1) Customer Service & Call Centre (1)Account RepresentativeApply nowJob no:494993Work type:Full-timeLocation:Brisbane - West EndCategories:Collections, Customer Service & Call CentreWest End location, a short walk from South Brisbane station, Cultural Centre and...