Customer Relationship Manager

2 days ago


West End, Queensland, Australia Credit Corp Full time $90,000 - $120,000 per year

All Work types Full-time (1)

All Locations Brisbane - West End (1)

All Categories Collections (1) Customer Service & Call Centre (1)

Customer Relationship Manager (Collections Experience)

Apply now
Job no:
494975

Work type:
Full-time

Location:
Brisbane - West End

Categories:
Collections, Customer Service & Call Centre

  • West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
  • No weekends or late nights Monday – Friday 8:00AM – 4:30PM
  • Monthly uncapped bonus potential

Credit Corp
is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we're committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.

About Your New Role
We are seeking experienced collections professionals to join our team as a Customer Relationship Manager. This role suits individuals who have proven experience in collections, skip tracing and a strong understanding of compliance frameworks and regulatory obligations.

What Your New Job Involves

  • Manage a portfolio of outstanding accounts from Australia's largest institutions
  • Use your experience in collections and skip tracing to locate customers and negotiate tailored repayment solutions
  • Handle high volumes of outbound and inbound calls
  • Maintain strict adherence to industry regulations and compliance frameworks
  • Negotiate effectively, manage objections and create sustainable customer outcomes

What we can offer you

  • Competitive base salary with uncapped bonus potential
  • Flexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)
  • Ongoing professional development, including leadership pathways and the opportunity to gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Paid volunteer days
  • Purchase additional annual leave
  • Regular team engagement events
  • 'Dress For Your Day' from smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers

Who You Are
If you are ready to take the next step in your collections career with an organisation that supports ethical practices, growth and success, we want to hear from you.

  • 1–2 years' demonstrated experience in collections and debt recoveries
  • Strong knowledge of skip tracing techniques
  • Solid understanding of compliance obligations, debt collection guidelines and relevant regulatory frameworks
  • Excellent communication skills (both written and verbal)
  • Resilience and professionalism in challenging conversations
  • Share a passion for results in a fast-paced, target driven environment
  • A desire to learn and take on feedback

Essential Criteria

  • Must be available to work permanent full-time, Monday – Friday 8:00AM – 4:30PM

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SOUTH BRISBANE / WEST END 4101

Advertised:
29 Sep 2025 E. Australia Standard Time

Applications Close
Back to search results Apply now Refer a friend

Whatsapp Facebook LinkedIn Email App

Customer Relationship Manager (Collections Experience)

  • Brisbane - West End
  • Full-time

Experienced in collections? Join a high-performing, supportive team and be a part of Australia's largest collections company

Read more

Customer Relationship Manager (Collections Experience)

  • Brisbane - West End
  • Full-time

Experienced in collections? Join a high-performing, supportive team and be a part of Australia's largest collections company

Read more

Powered by PageUp



  • West End, Queensland, Australia BOQ Group Full time $60,000 - $90,000 per year

    About The Role Join Our Team as a Customer Relationship Specialist – West EndAs a Customer Relationship Specialist, you'll be the welcoming face of BOQ in our West End branch.In this role, you'll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers financial needs.You'll...


  • West End, Queensland, Australia Primivo Group Full time $60,000 - $80,000 per year

    Primivo is a leading national provider of Workplace Safety, Healthcare & Medical products . We operate several well-known brands centred around safe, healthy living, such as First Aid Kits Australia and TENS Machine Australia among others.Our Mission is to make Australia a Safer place to Live, Work and Play and our 20 years of trajectory is proof of our...


  • West End, Queensland, Australia Silverchef Full time $60,000 - $100,000 per year

    Introduction:About UsBe part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we've already invested more than...


  • West End, Queensland, Australia Silverchef Full time $120,000 - $180,000 per year

    Introduction:About UsBe part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we've already invested more than...


  • West End, Queensland, Australia Credit Corp Group Limited Full time $50,000 - $80,000 per year

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesWFH hybrid opportunities for work-life balance and no weekendsSupportive training and career progression + gain a Cert III in Financial ServicesNational Credit Management Limited (NCML) is a leading provider of credit and receivables management services...

  • General Manager

    7 hours ago


    West End, Queensland, Australia EVT - Entertainment | Ventures | Travel Full time $120,000 - $180,000 per year

    Rydges South Bank Brisbaneis part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT:As market-leading experience creators, we bring to life some of the best-known brands and...


  • West End, Queensland, Australia The Photo Studio Glebe Full time $90,000 - $120,000 per year

    Studio Manager – The Photo Studio BrisbaneAbout UsThe Photo Studio is Australia's leader in fashion portraiture and model portfolios, with thriving studios in Sydney, Melbourne, and Brisbane. For over 15 years, we have empowered people through photography, inspiring diversity and pushing boundaries in the modelling industry. Our mission is to show that...

  • Operations Manager

    6 days ago


    West End, Queensland, Australia Tech Engine Australia Full time $90,000 - $120,000 per year

    About Tech EngineTech Engine Australia is a Brisbane, Sydney, and Melbourne–based IT Support and IT Services company helping organisations modernise and thrive. We deliver managed IT services, cybersecurity, cloud computing, and digital transformation solutions — and we guarantee our clients will wish they'd started working with us sooner.We're ISO...

  • Hotel Duty Manager

    6 days ago


    West End, Queensland, Australia EVT - Entertainment | Ventures | Travel Full time $60,000 - $90,000 per year

    Rydges South Bank is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT:As market-leading experience creators, we bring to life some of the best-known brands and...


  • West End, Queensland, Australia Adorne Pty Ltd Full time $80,000 - $120,000 per year

    About usadorne is an Australian owned wholesaler and retailer of ladies' fashion clothing and accessories.  We pride ourselves on our quality product, excellent customer service and vibrant team environments.Position SummaryThe Warehouse Optimisation Manager at adorne is responsible for overseeing all warehousing and logistics within the business. This...