Patient Experience

1 day ago

Balwyn Victoria Australia Dental Boutique Full time $80,000 - $120,000 per year

About Us

Dental Boutique Implant Centre is part of Dental Boutique, one of Australia and New Zealand's most awarded cosmetic dental practices.

We specialise in advanced surgical dentistry, helping patients restore function and confidence through complex procedures like implants and full arch rehabilitation.

People love working with Dental Boutique because we're transforming smiles and transforming lives in a supportive, values-driven environment where every team member makes a profound impact.

About the Role

Your personality matters more than dental experience. This is a patient-facing role where you'll be the trusted guide for people considering life-changing surgical procedures.

We're looking for someone who can combine empathy, confidence, and clear communication with the ability to guide patients through their treatment journey. You'll build trust, explain options, and help patients make confident decisions, while also contributing to practice growth in a professional, patient-first way.

Key Responsibilities:

  • Lead patient consultations with warmth and professionalism, explaining surgical options clearly
  • Guide patients through treatment plans, timelines, and financial arrangements
  • Coordinate the complete patient journey from initial enquiry to post-surgical care
  • Drive conversions by building trust and effectively presenting treatment options
  • Collaborate with leading surgeons and clinicians to deliver world-class patient experiences

Skills & Experience

We welcome people from healthcare, wellness, retail, or customer service backgrounds — no dental experience required. What matters most is your empathy, professionalism, and drive to help others. Comprehensive training is provided in all procedures and systems so you can succeed with confidence.

  • Proven experience in sales, consulting, or other patient-facing roles (e.g. healthcare, cosmetic, or luxury service industries)
  • Exceptional communication and interpersonal skills with a naturally empathetic approach
  • Confident, approachable, and professional in all interactions
  • Highly organised and detail-oriented, able to manage multiple patient journeys simultaneously
  • Results-driven with the ability to influence decisions in a patient-first way
  • Genuine passion for helping people regain confidence and improve their wellbeing

What's in it for you

  • Above-industry award rate plus attractive performance incentives
  • Play a key role in one of Australia's fastest-growing dental brands
  • Work with industry-leading clinicians in a purpose-built surgical environment
  • Career progression opportunities across Dental Boutique Implant Centre and Dental Boutique's wider network
  • Supportive, values-driven team culture where every contribution counts

How to Apply

Ready to guide patients on their surgical smile journey and make a real difference in people's lives? Apply today with your CV and a brief cover note explaining why you're excited about this patient experience role. No dental experience required – just bring your passion for helping people and we'll provide the rest.

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