Patient Services Assistant

Patient Services Assistant

• Casual Employment 
• Maroondah Hospital
• Rewarding & fast paced role in a dynamic environment

The patient services assistants work closely with our clinical teams to care for our patients. Duties include internal patient transport, supporting patient care, cleaning as well as many other patients facing duties.

Eastern Health

Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan – which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.

About the role

Patient services assistants support the care of our patients by supporting the clinical teams in their roles. No day is the same in this role. Patient Services Assistants work across all areas of the hospital responsible for many patient related tasks. This may include internal patient transport, bed cleaning, patient support, movement of equipment, numerous other cleaning & patient related tasks.

About you 

To be successful in this role you will possess:

• Certificate III in Healthcare
• Experience in a similar role, desirable
• Experience using CARPS or another task management system
• Experience using bed movers, hover mats and other types of equipment
• Highly developed interpersonal skills
• A strong commitment to high quality care and safety
• The ability to work as part of a diverse team
• Excellent communication and organisational skill
• Available to work a variety of shifts including over the December and January period including public holidays if required.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible to you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the Position Description

Contact Person: Robyn Berry

Contact Number:

Contact Email:

Contact Person: Jackie Goddard

Contact Email:

Job Posting End Date: 19th November 2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on Option 1) | Medical Workforce Unit on [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day