Inbound Sales Support Officer

2 weeks ago

Pymble, New South Wales, Australia SG Fleet AU Full time $60,000 - $80,000 per year

About The Role
This position is responsible for providing exceptional customer experience in an inbound call centre environment representing the first impression of the SG Fleet Group. Qualifying inbound enquiries and direct them to the appropriate business units with a friendly, helpful manner. The team is the first point of contact for prospective sales enquiries along with customers who have placed an order and works closely with Novated sales and Operations.

Tasks And Responsibilities

  • Act as the first point of contact for all incoming enquiries received via phone and email.
  • Direct the day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained.
  • Prequalify sales opportunities to ascertain key information regarding the customer or prospect. Support process efficiency by recording detailed notes in the system.
  • Enter customer data across multiple platforms maintaining the integrity and currency of customer information.
  • Sales administrative activities supporting the Novated team efficiency and its ability to achieve targets.
  • Utilise systems, tools, training and coaching available to continuously improve sales and service levels.

SKILLS AND EXPERIENCE

  • Excellent communication both verbal and written
  • Highly organised with the ability to juggle multiple tasks
  • Computer literacy with basic administration skills
  • Customer service experience desirable, preferably gained in a call centre environment with a sales focus
  • Experience in Microsoft Office Suite including excel is ideal

ABOUT YOU

  • A genuine, enthusiastic, and compassionate people person
  • Exceptional time management, organisational and communication skills
  • Excited by change and growth
  • Enjoys variety throughout the day
  • A patient, flexible, co-operative, and mature approach
  • Strong attention to detail

Who we are...
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

Some of our perks include...

  • Recharge and relax with up to 4 days of wellness days every year
  • We offer industry leading 20 weeks paid parental leave
  • Monetary service milestone awards
  • Career progression opportunities
  • Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
  • Two paid volunteer days each year
  • Health and wellbeing support including a subsidy and an Employee assistance Program

What's next...
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.

We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

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