Reception & Engagement Officer
3 days ago
About The Role
This position is responsible for completing a diverse range of administrative activities to support the smooth and safe running of SG Fleet's facilities as well as tasks supporting wider business operations. In doing so, the incumbent adopts a strong 'customer service' mindset to provide assistance and support a broad group of internal and external customers, suppliers and stakeholders. This position also plays a fundamental role in supporting employee engagement.
Tasks And Responsibilities
- Meet and greet all visitors to SG Fleet's office, ensuring they have registered in the login system and are well informed of relevant procedures while on SG Fleet's premises.
- Manage and direct all incoming telephone calls through the reception call queue.
- Attend to the sorting and distribution of all incoming/outgoing mail and couriers. Management of all records and archiving requirements.
- Provide support with all facilities and Health & Safety related requirements.
- Provide general administrative and processing support to the wider business.
- Be responsible for security pass management, ordering and maintaining stationery and office supplies. Support the maintenance of a safe and professional work environment.
- Assist facilitating employee engagement initiatives which can include events, catering etc.
SKILLS AND EXPERIENCE
- Previous experience in a customer service or administrative role.
- A clear focus on understanding the needs of internal and external customers and stakeholders.
- Ability to provide efficient and accurate office administration services, in line with delivery expectations.
- Excellent communicator both verbally and in writing, demonstrating good listening and probing skills.
- Strong organisation & prioritization skills - meets specified deadlines & reports regularly on progress.
- Previous experience in facilities maintenance and building management.
- Previous experience in Workplace Health & Safety is ideal.
- Good Microsoft Suite skills.
- First Aid qualification is favourable.
ABOUT YOU
- A proactive, helpful and customer first focus attitude
- Is knowledgeable and provides accurate information
- High integrity and strong understanding of professional ethics
- Excellent time management and prioritisation skills
- Excellent discretion and tact in dealings with people
- Ability to collaborate and work as a part of team as well as autonomously
ABOUT US
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
SOME OF OUR PERKS INCLUDE:
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
WHAT'S NEXT?
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
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