Injury Management and RTW Specialist

Rare and exciting opportunity at ACFS has risen for an Injury Management and RTW Specialist

If you are meeting our requirement please don't hesitate

Immediate commencement

About the Role:

Reporting to the National WHS and Environmental Manager (Australia and New Zealand), the Injury Management and RTW Specialist will be responsible for proactively managing Workers' Compensation claims processes.

This will include:

• Processing claims documents, certificates and invoices in a timely and efficient manner, ensuring compliance to applicable workers' compensation legislation

• Liaising with injured workers, managers, workers' compensation insurer and health providers to identify suitable duties and provide best return to work outcomes for injured workers; and

• Maintaining the injury management Solv Injury software ensuring all claims are up to date and accurate.

• As the key contact for injured workers, the Injury Management and RTW Specialist ensures a supported and timely RTW program is in place in order to maximise rehabilitation outcomes for workers, minimise impacts on insurance premiums, while maintaining a positive safety culture.

What your day can look like:

• Assist in developing and implementing timely return to work arrangements and plans.
• Establish and maintain contact with the injured worker to encourage them to actively participate in the development of the rehabilitation program.
• Ensure that rehabilitation and Return to Work Plans are developed in consultation with the injured worker, treating health practitioners, supervisor and union representatives (in the case where the injured worker gives their consent) and that these plans are formally documented and provided to relevant parties.
• Coordinate the worker's recovery at work, including assisting in identifying timely suitable and meaningful duties.
• Monitor the injured worker's progress.
• Follow agreed injury management processes.
• Provide the injured worker with moral support in the form of reassurance and encouragement in their treatment and return to work.
• Ensure that ongoing communication regarding rehabilitation and return to work is maintained between all parties.
• Seek information to identify early if the worker will not return to their pre-injury role and set the claim strategy accordingly.
• If a return to the pre-injury role is not possible, work actively with stakeholders to assist the worker to obtain alternative employment.
• Ensure confidential information is collated, handled and stored such that this information is
• maintained to the highest levels of integrity throughout the rehabilitation process and drives positive outcomes, which is satisfactory to all parties.
• Ensure RTW related activities are actioned and resolved appropriately within organisational KPI and reporting timeframes.
• Assist in the selection and monitoring of occupational rehabilitation providers.
• Lodge claims with insurers through the workers compensation injury management system and ensuring initial notifications are lodged within reporting timeframes.
• Collate and maintain confidential case notes and records in SolvInjury in line with laws and guidelines.
• Assist Payroll with weekly workers compensation wages.
• Submit Wage Reimbursement Schedules to insurers monthly.
• Participate in conciliations and legal proceedings for workers compensation matters.
• Triage workplace injuries as they occur across all shifts.

What you can bring to us:

• Demonstrated relevant experience in a Injury Management and RTW role.
• Knowledge and experience in Lost Prevention Recovery (LPR) and Conventional workers compensation models.
• Diploma of personal Injury Management and each state RTW Coordination qualifications.
• Highly developed interpersonal, verbal and written communication skills with the ability to lead, negotiate and consult effectively with key stakeholders.
• Problem solving and decision making skills with a proactive approach to resolving RTW matters in a consultative manner.
• Working knowledge of WHS principles with the ability to interpret and apply Workers' Compensation legislative standards and guidelines.
• Ability to operate in a highly administrative role.
• Highly proficient in the use of technology; Microsoft suite of products, online injury management software (SolvInjury).
• Ability to effectively lead the coordination of workers compensation claims management processes and early intervention strategies.
• Problem solving and decision-making skills.
• Ability to interpret and apply workers compensation legislative standards and guidelines as they apply to organisational claims management and rehabilitation initiatives.
• Ability to work within a team and autonomously where needed to achieve required outcomes within specified deadlines/time frames
• Minimum 5 years' experience in similar Injury Management and RTW Specialist role.

Benefits, Perks and Wellbeing:

At ACFS Port Logistics, we're all about supporting you as you kickstart your career, with benefits that make life easier and more rewarding, including:

• Employee Benefits Program – Save on everyday costs with exclusive discounts across hundreds of Australia's favourite brands, from groceries to getaways.
• Health and Wellness – Access discounted gym memberships and wellness programs to help you stay active and healthy.
• Exclusive Perks – Enjoy corporate discounts on health insurance, banking services, and salary packaging, including novated leasing.
• Employee Assistance Program – Confidential support for you and your family, available whenever you need it, for both work and personal challenges.

By choosing to work at ACFS, you will be shaping the future of logistics and creating a career at Australia's largest privately owned container logistics operator

ACFS is the largest privately owned container logistics operator in Australia.