IT Technical Support

3 days ago

Mandurah, Western Australia Lasar Computers Full time $60,000 - $100,000 per year

Lasar is an independent, locally owned MSP based in Mandurah, Western Australia. We specialise in delivering high quality ICT solutions to businesses in the Mandurah, Greater Peel and Perth areas. Since 1987, Lasar has been dedicated to alleviating technology concerns for organisations, allowing them to focus on achieving their business goals.

We are currently recruiting for an experienced L2 Technician within our Service Delivery Team for both onsite and remote work.

The position plays a crucial role in supporting our Managed Client base, providing technical design, implementation and support for end users, networks, hardware, software and telephony. A working knowledge in all areas is desirable, but proficiency in defined areas is also welcomed.

Key Responsibilities:

  • Provide technical support to end-users via phone, email and in-person, troubleshooting client network, hardware, software or system concerns.
  • Support for M365 Applications, as well as administrator configuration and maintenance (Office, SharePoint, OneDrive, Teams, Entra & Intune).
  • Windows Server environments including Active Directory and Group Policy
  • Network design, configuration, implementation, monitoring and maintenance, including network firewalls, routers, switches, APs etc.
  • Maintain documentation of client environment and perform IT Audits to assist the customer to adhering to best practice standards and industry compliance.

What we are looking for:

  • MSP experience highly desirable
  • Industry recognised certification within the IT field, or equivalent demonstrated experience.
  • 2+ years in a client facing IT Technician or Field Support role
  • Ability to install, configure, maintain, monitor and troubleshoot Windows and mobile Devices
  • Knowledge and experience with: Windows Servers, Hyper-V / VMware, networking and/or M365 administration.
  • Exposure to VOIP Telephony an advantage
  • Required - A current West Australian drivers' licence.
  • Required - Australian work rights.

WHY JOIN US?

You'll be joining a supportive team, gaining exposure to a diverse range of products, solutions and emerging technology. The role provides opportunities for both personal growth and professional development, offering a rewarding experience in every aspect.

ADDITIONAL INFORMATION

Salary is dependent on experience.

WHAT WE NEED FROM YOU:

  • Cover Letter explaining why you believe the role is perfect for you and why you will succeed in the role.
  • Resume with a brief outline of your past work history, education and training.

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