Client Services
3 days ago
Who We Are
Bella Corp (a division of Fagron) is a highly respected, client-focused, and quality-driven pharmaceutical distributor based in Ashmore. For over 25 years, we have built our reputation by consistently delivering exceptional customer service to pharmacies across Australia. Today, we are a leading provider of compounding pharmaceutical products within the Australian market.
We pride ourselves on our inclusive culture. Every team member's idea and opinion are recognized and valued, creating a small, tightly knit, and friendly workplace. Our people are incredibly passionate about what they do, and that passion drives our success.
About The Role
We are seeking a
Client Services & Administration Officer
to join our team full-time, Monday to Friday. This role is in
Ashmore, Australia
. In this role, you will:
Back-up/ support for the full-time Client Services & Administration Officer Duties as listed below:
- Receptionist/Customer Service - answering phone calls, assisting clients with placing orders, product details (e.g. CoAs, formulas, prices, expiry dates, etc), setting up new accounts and updating customer information.
- Manage all incoming emails – answering enquiries (e.g. CoAs, formulas, prices, expiry dates, etc), liaising with Fagron Compounding Support team (formulas, CoAs and Allergen Statements, product information), general organization of inbox
- Sales Order processing – management of all inbound sales via email, webshop or phone calls, processing out of stock enquiries via email, webshop and phone calls and creating back orders, assisting with contacting clients and issuing of backorders when new stock arrives, checking AHPRA registration as required including Ketamine documentation, tracking of parcel delivery and follow up, liaising with Warehouse team regarding stock, assisting picking orders if needed.
- International Customers – email customers, pick and pack orders, dispatch through FedEx and DHL.
- Back orders - enquiries, reports, phone clients, send orders once we have received stock.
- Process customer payments in MYOB via Bank feeds.
- Process end of month customer statements and email to customers.
- Maintenance of the Quality Complaints register.
- Update the Drug fridge temperature register and reporting.
- Assist the Business manager with data entry of stock orders.
- Controlled drugs – create and process order forms and End User Declarations for controlled drug sales, manage the register to ensure compliance with regulations.
This is an opportunity to contribute in a fun, evolving workplace while enjoying an attractive remuneration package.
Set yourself apart
We are looking for someone who is:
- Detail-oriented, resilient, and self-driven.
- Skilled at working independently as well as collaboratively.
- A strong communicator, both verbally and in writing.
- Curious, adaptable, and willing to learn.
Qualifications in a relevant field are highly regarded. Experience in a pharmacy, laboratory, or naturopath environment—or an interest in these industries—will be viewed as advantageous.
-
Client Service Manager
1 week ago
Gold Coast, Queensland, Australia Innovative Financial Solutions (QLD) PL Full time $90,000 - $120,000 per yearPosition Description: Client Services ManagerFinancial Planning Practice – Gold Coast, QueenslandPosition OverviewThe Client Services Manager is a pivotal role within our dynamic financial planning practice based on the Gold Coast. This role is responsible for the efficient and professional management of client service operations, working closely with...
-
CLIENT SERVICES OFFICER
1 day ago
Gold Coast, Queensland, Australia Cdmguru Full time $60,000 - $80,000 per yearCLIENT SERVICES OFFICER - Northern, Southern & Central Gold Coast – CA FIRM (Job ID 735) Looking for a 9-day fortnight and real flexibility at work? Seeking a workplace that rewards you with bonuses and celebrates team wins? Want to make an impact where your admin and client skills truly matter? Our client, a well-established multi-office accounting...
-
Client Ticketing Services Manager
2 weeks ago
Gold Coast, Queensland, Australia Ticketek Entertainment Group Full time $60,000 - $90,000 per yearAbout Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better liveOur Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...
-
Client Ticketing Services Manager
2 weeks ago
Gold Coast, Queensland, Australia Ticketek Entertainment Group Full time $60,000 - $90,000 per yearAbout Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better liveOur Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...
-
Client Concierge
2 weeks ago
Gold Coast, Queensland, Australia Element Business & Accounting Solutions Pty Ltd Full time $60,000 - $80,000 per yearWe're growing and looking for a Client Concierge — the face and heart of our client experience.Why Join Element? Central Gold Coast location – modern Southport office close to cafes and transport. Flexible working arrangements – because balance matters. 9-Day Fortnight – with a 1pm finish on alternate Fridays. Birthday Leave – your special day, our...
-
Customer Service
1 week ago
Gold Coast, Queensland, Australia Harmor Services Full time $45,000 - $60,000 per yearAbout UsOur purpose at Harmor Liquid Waste Solutions? We're here to deliver cleaner water for our communities & waterways. We are dedicated to providing exceptional products and services to our customers. With two decades of industry experience, we specialise in professional, efficient, and reliable liquid waste solutions for residential, commercial,...
-
Client Side Project Consultant
7 days ago
Gold Coast, Queensland, Australia The Lorian Group Full time $90,000 - $120,000 per yearYour new companyClient is a specialist construction consultancy offering variety of end to end professional construction services across project management and quantity surveying. As result of continued growth, they are looking to hire a QS and / or PM to join the team.Your new roleThe role is a traditional client-side role. It will involve working alongside...
-
Service Manager
1 week ago
Gold Coast, Queensland, Australia Climate Control Full time $104,000 - $130,878 per yearService Manager (HVAC)Climate Control, Burleigh HeadsAre you an experienced and qualified HVAC professional looking for a leadership role? Join our Gold Coast-based, family-owned company with over 45 years of expertise in providing top-notch Air Conditioning and Ventilation Services. We are seeking a dedicated and skilled individual to fill the position of...
-
Service Coordinator
2 weeks ago
Gold Coast, Queensland, Australia Level Electrical & Solar - Arundel Full time $60,000 - $80,000 per yearCompany DescriptionWe are an electrical and solar contractor specializing in building maintenance, energy efficiency, and automation. Our company is dedicated to providing top-notch services that contribute to the sustainability and efficiency of our clients' operations. We aim to innovate and deliver quality solutions tailored to the unique needs of each...
-
Service Manager
1 day ago
Gold Coast, Queensland, Australia United Disability Care Full time $80,000 - $120,000 per yearUnited Disability Care (UDC)is on the lookout for a passionate and driven Service Leaderto join our Myocum team. If you're ready to step into a leadership role where your impact is felt daily — by your team, your clients, and your community — we want to hear from you.Why You'll Love Working with UDC Competitive Pay– SCHADS Award Level 3.1 Salary...
