Client Concierge

2 weeks ago

Gold Coast, Queensland, Australia Element Business & Accounting Solutions Pty Ltd Full time $104,000 - $130,878 per year

We're growing and looking for a Client Concierge — the face and heart of our client experience.

Why Join Element?

  • Central Gold Coast location – modern Southport office close to cafes and transport.

  • Flexible working arrangements – because balance matters.

  • 9-Day Fortnight – with a 1pm finish on alternate Fridays.

  • Birthday Leave – your special day, our gift to you.

  • Values-led culture – we celebrate collaboration, courage, curiosity, and success together.

The Role

As Client Concierge, you'll be the first point of contact for our clients — ensuring every interaction reflects our brand promise of clarity, care, and confidence.

You'll coordinate proposals, onboarding, ATO/ASIC lodgments, and offboarding, while supporting seamless workflows across the practice. Think of yourself as the conductor of client experience — ensuring no touchpoint is missed and every client feels supported.

Key responsibilities include:

  • Coordinating client proposals and annual service planning.

  • Managing client onboarding, screening, and ATO/ASIC processes.

  • Triaging queries and keeping workflows on track.

  • Owning the client-facing experience — in person, phone, and digital.

  • Supporting practice operations, data integrity, and compliance.

About You

We're looking for someone who is:

  • Confident and professional with exceptional communication skills.

  • Organised, detail-oriented, and proactive in problem-solving.

  • Experienced in client-facing administration (accounting/legal/professional services ideal).

  • Tech-savvy (FYI, Xero HQ, Ignition, Fuse Sign experience an advantage).

  • Preference of minimum of 1 years' experience working with ASIC, ATO and Company Set ups.

  • Values-driven, with a genuine passion for client care.

Why You'll Love It Here

At Element, you're not just filling a role — you're joining a team that's resetting the standard for how family businesses are supported. You'll be empowered to grow, celebrated for your wins, and supported by a practice that values people as much as performance.

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