Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia BlueberryHub Full time $60,000 - $80,000 per year
Introduction

Why Blueberry?

At Blueberry, we're all about building strong, supportive relationships, not just with our clients, but within our teams too. As a global trading brand, our customer experience is what sets us apart, and that begins with every single interaction.

Our Customer Service Officers are the first point of contact for new and existing clients. Whether it's answering a question, resolving an issue, or simply being there when it matters, you'll help make sure every Blueberry experience is a positive one.



Description

We're looking for a warm, detail-oriented Customer Service Officer to join our team in Sydney. You'll handle live chats, calls, and emails with professionalism, clarity, and care. You'll also work closely with our onboarding, client services, and operations teams to help improve processes and ensure smooth client journeys.

If you're the kind of person who genuinely enjoys helping others, has strong attention to detail, and can stay cool when things get busy, this role is for you.

Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Sydney, Monday to Friday, where the real magic happens.

How You'll Make an Impact

  • Respond to client enquiries via email, live chat, and phone with speed and professionalism

  • Build positive relationships in every interaction, always putting the client first

  • Log, resolve, and escalate customer complaints as needed

  • Ensure all support tickets are handled within SLA timelines

  • Spot opportunities to improve the customer journey and share insights with the team

  • Maintain confidentiality and comply with all privacy and data protection standards

  • Report on client trends, common questions, and potential service improvements

  • Support your team and exceed your daily/weekly/monthly KPIs



Skills And Experiences

Who We're Hoping to Find

  • 1–2 years of experience in customer service (live chat & email support preferred)

  • A passion for client care, financial services, and solving problems with empathy

  • Completed or willing to complete RG146 Financial Services accreditation

  • Strong written and verbal communication skills in English

  • High attention to detail and excellent time management

  • Ability to stay calm under pressure and prioritise effectively

  • Sound judgment and a strong sense of integrity

  • Bonus: Experience in financial services or trading platforms

  • Bonus: Multilingual (Mandarin or Cantonese preferred but not required)

  • Open to cross-training in onboarding duties in the future


  • Senior Advisor, Customer Insights

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Risk Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Risk Officer Clerk Grade: 7/8, $113,574- $125,720 plus superannuationEmployment Type: Ongoing, Full-timeSydney/Mckell location with flexible working supported This role sits within the Strategy, Commercial & Risk Division in the NSW Telco Authority About the team Join a dynamic team driving resilience across the organisation by leading the implementation...

  • Cloud Enablement Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Clerk Grade: 7/8 ($113,574- $125,720)Employment Type: Temporary 9 months Location: Bathurst or SydneyAbout the teamSpatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land...

  • Shared Data Access Service Advisor

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Shared Data Access Service Advisor, Closing the Gap Priority Reform 4 (Identified)Clerk Grade:07/08Salary Range:$113,574 - $125,720 + superEmployment Type:Full-Time, Temporary opportunity - until 30 June 2028.Location:McKell, Hybrid office arrangements - two days a week in the officeThe Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department...

  • Senior Contracts and Performance Officer

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Contracts & Performance Officer Employment Type: Temporary Opportunity up to September 2027 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 9/10 Salary Range : $129,464 - $142,665 Base plus super The opportunity We are...

  • Policy Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,857 per year

    Policy OfficerPolicy & Programs / Building PolicyBuilding Commission NSW Location: Sydney or Regional NSW. Term: Multiple ongoing Opportunity About Building Commission NSWBuilding Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering...

  • Delivery Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Employment Type: Temporary full-time opportunity until August Grade: DCS Clerk Grade 7/8 Salary Range: 113,574 - $125,720 p.a. base salary dependent on experience, plus 12% superannuation Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) The opportunity ...

  • Principal Policy Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Principal Policy Officer - Information and Privacy Commission NSWGrade: 11/12 Annual Salary Range: $149,739 - $173,174 + superannuation Employment Type: Ongoing, Full-time Location: SydneyProvide expert advice to Commissioners on legislative and regulatory initiativesLocated at the McKell Building - HaymarketClosing date Monday 3 November 2025 at...

  • Senior Project Officer Training Review

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Project Officer, Training Review - Transformation & Change - SafeWork NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665Reason for vacancy: New temporary role Term: Up until June 30, 2026Location: Flexible (Sydney, Parramatta, Gosford work locations available)Closing Date: Thursday 23rd October :59AM) About the team An exciting...

  • 3 x Regulatory Officer

    6 hours ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    3 x Regulatory Officer - at the Information and Privacy Commission NSW (IPC)Clerk Grade:7/8Annual Salary Range:$113,574 - $125,720 + superannuationEmployment Type:3 x Ongoing, Full-timeLocation:McKell Building - HaymarketOpportunity to lead complex case work and support systemic compliance outcomes.Contribute to improving compliance and protecting privacy...