Customer Service Officer

6 days ago

Sydney, New South Wales, Australia YMCA NSW Full time $55,000 - $70,000 per year

Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those who need them most. 

As part of the Y family, you'll help support the wellbeing of vulnerable and underrepresented communities, always acting with integrity and respect. In return, we offer flexible hours, free facility membership, and the chance to build valuable leadership and life skills—all while making a real impact. 

  • Be a part of creating great experiences for members of our community
  • Provide first class service to all members and guests
  • You will be the first and last person our members see in our facility 

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at Revesby. 

About the role

  • Working a flexible roster across 7 days, Customer Service Officers act as the first point of contact for our customers.
  • The role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks.  
  • You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.  
  • The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. 

About you

You are self-motivated and have a passion for customer satisfaction.  You thrive in a fast-paced environment and enjoy problem solving.  Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role 

You will also come with the following

Current CPR certificate
Previous experience in administration/customer service role (desirable)


Who What Y?  

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations, employing over 1,000 staff across NSW to deliver enriching community programs.
 

We're committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples. 

Benefits & Experience

The Y offers a range of benefits including:

  • Above award rates of pay
  • Salary sacrifice benefits
  • Free access to Y sites & programs
  • Discounts on a range of products and services including groceries
  • Branded clothing supplied
  • Paid essential training & development
  • Additional leave including wellbeing days
  • Reward & recognition program
  • Employee Assistance Program
  • Reconciliation Action Plan

  • Senior Advisor, Customer Insights

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Risk Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Risk Officer Clerk Grade: 7/8, $113,574- $125,720 plus superannuationEmployment Type: Ongoing, Full-timeSydney/Mckell location with flexible working supported This role sits within the Strategy, Commercial & Risk Division in the NSW Telco Authority About the team Join a dynamic team driving resilience across the organisation by leading the implementation...

  • Cloud Enablement Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Clerk Grade: 7/8 ($113,574- $125,720)Employment Type: Temporary 9 months Location: Bathurst or SydneyAbout the teamSpatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land...

  • Shared Data Access Service Advisor

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Shared Data Access Service Advisor, Closing the Gap Priority Reform 4 (Identified)Clerk Grade:07/08Salary Range:$113,574 - $125,720 + superEmployment Type:Full-Time, Temporary opportunity - until 30 June 2028.Location:McKell, Hybrid office arrangements - two days a week in the officeThe Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department...

  • Senior Contracts and Performance Officer

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Contracts & Performance Officer Employment Type: Temporary Opportunity up to September 2027 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 9/10 Salary Range : $129,464 - $142,665 Base plus super The opportunity We are...

  • Policy Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,857 per year

    Policy OfficerPolicy & Programs / Building PolicyBuilding Commission NSW Location: Sydney or Regional NSW. Term: Multiple ongoing Opportunity About Building Commission NSWBuilding Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering...

  • Principal Policy Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Principal Policy Officer - Information and Privacy Commission NSWGrade: 11/12 Annual Salary Range: $149,739 - $173,174 + superannuation Employment Type: Ongoing, Full-time Location: SydneyProvide expert advice to Commissioners on legislative and regulatory initiativesLocated at the McKell Building - HaymarketClosing date Monday 3 November 2025 at...

  • Delivery Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Employment Type: Temporary full-time opportunity until August Grade: DCS Clerk Grade 7/8 Salary Range: 113,574 - $125,720 p.a. base salary dependent on experience, plus 12% superannuation Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) The opportunity ...

  • Senior Project Officer Training Review

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Project Officer, Training Review - Transformation & Change - SafeWork NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665Reason for vacancy: New temporary role Term: Up until June 30, 2026Location: Flexible (Sydney, Parramatta, Gosford work locations available)Closing Date: Thursday 23rd October :59AM) About the team An exciting...

  • Customer Service Officer

    45 minutes ago

    Sydney, New South Wales, Australia Rise Merchandise Full time $60,000 - $90,000 per year

    Company DescriptionRise Merchandise is a leading provider of high-quality merchandise and promotional products. With a focus on innovation and customer satisfaction, we have established a strong reputation in the industry. Our team of passionate and dedicated professionals work together to deliver exceptional results for our clients. We own Golf Motion and...