Customer Success Manager

5 days ago

Sydney, New South Wales, Australia Care GP Full time $90,000 - $120,000 per year

Company Description

Care GP aims to enable the first generation of super-intelligent healthcare clinics. Our mission is to help healthcare operators grow their business without growing their admin team. Since our launch, we have achieved 160% month-on-month usage growth and reached $55k MRR with 100% customer retention over six months. We are backed by Blackbird Ventures. We are building an audacious founding team to reinvent healthcare together.

Role Description

This is a full-time, on-site role located in Sydney, NSW for a Customer Success Manager (Founding Team) at Care GP. The Customer Success Manager will be responsible for ensuring customer satisfaction, retaining customers, and building strong customer relationships. Day-to-day tasks will include proactively addressing customer needs, analyzing customer data, and working closely with healthcare operators to optimize their experience with our platform.

Qualifications

  • Strong skills in Customer Satisfaction and Customer Service
  • Experience in Customer Retention and Relationship Building
  • Excellent Analytical Skills
  • Exceptional communication and interpersonal skills
  • Problem-solving and critical thinking abilities
  • Experience in the healthcare industry is a plus
  • Bachelor's degree in Business, Healthcare Management, or related field

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