Customer Service Officer

Company description:

The Company

Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.

Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

Job description:

The Opportunity:

The Customer Service Officer works as part of team within a Lyppard Branch. The Branch's purpose is to dispatch orders to Veterinary business within the state. The Customer Service Officer is primarily responsible for assisting with keying orders, answering client phone calls & researching customer queries in a timely manner.

What you will do:

• Answers telephone calls promptly
• Ensure accurate data entry
• Checks web orders, emails, and fax on a regular basis throughout the day.
• Assign orders to appropriate priority for picking and despatch
• Call customers to advise of backorders, ETA's and alternatives.
• Liaise with purchasing officer and store staff
• Notifies Branch Manager/Operations Manager of complaints or issues regarding incorrect or damaged stock received by clients
• Liaise with freight companies regarding delivery issues
• Research products and availability of non-stock lines for clients
• Liaise with suppliers regarding stock availability and purchase order ETA
• Process customer credits
• Prepare and manages damaged stock and short expiry stock lists
• Order picking and packing as required
• Product coding for veterinary clinic software integration
• Check Stock expiry dates for customers
• Advise customers of current promotions
• Assisting territory Managers with Customer quotations
• Processes credit card payments with Accounts Department
• General administrative tasks

What we are looking for:

• Minimum of 1 - 2 years relevant work experience in veterinary industry or similar environment
• Some skill and knowledge in inventory, data entry and computer skills
• Good communication, organisational, time management mathematical skills
• Very good attention to detail and accurately identify inconsistencies and mistakes
• Ability to display initiative and take responsibility for solving problems
• Ability to identify improvements and has high personal standards
• Shows an interest and willingness to expand product knowledge
• Strong sense of team and work ethic

We offer:

Benefits

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click 'APPLY' now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.