Client Support Officer

• Preston, VIC, Australia, 3072
• Permanent - Full time

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• Position: Permanent, Full Time
• Location: Preston
• Salary: $76,376 - $81,906 plus superannuation and salary package

The Organisation
The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation's visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role
The role of Client Support Officer will be responsible for providing one on one support to our clients – Stolen Generations survivors – on their journey to find and be reconnected to their family, culture and traditional country.

In your role you will assist our clients to apply for their adoption or foster records, relevant birth, death and marriage certificates and any other records from record holders all over Australia. These records will be used by you to confirm Aboriginal connections, traditional country, location of living family and loved ones who have passed.

Once all family research is completed your role will be to prepare your client for handover to the Reunions Officer for their reunion.

About You

• Commitment and understanding for the values that underpin VACCA' vision and purpose
• Demonstrated understanding in working with Aboriginal families and children
• Demonstrated ability to communicate in a clear, culturally appropriate and respectful way with a range of stakeholders including staff, Government and agency partners and clients
• High-level written and computer use ability, including demonstrated knowledge of Microsoft applications such as Excel and PowerPoint
• High level organisational skills including time management and the ability to work as an effective team member
• Commitment and willingness to work closely with our clients and their family to support them in an empathic and respectful way
• Ability to travel throughout Victoria and interstate and undertake overnight stopovers
• Ability to work flexible hours
• Requirements: Valid Police Check, a Working with Children's Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

Please note: This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Aboriginal and Torres Strait Islander people
Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying.

Please click below to download the position description for this role.

Client Support Officer - Statewide - Level 3

Application closes by 8th September 2025
We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy