Senior Principal Program Manager

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

About The Role
FactSet is seeking a
Senior
Principal Program Manager
to both deliver and oversee key programs within the
Institutional Buy Side
business unit. In this role, you will lead by example-directly managing high-visibility programs while also programs while also managing and mentoring a team of program and project managers. You will partner with a wide range of stakeholders to ensure successful delivery of solutions for our clients.

This role requires a balance of hands-on program/project management and leadership: driving

execution, uplifting delivery standards, and ensuring alignment across teams. The ideal candidate brings deep expertise in client-facing program/project management, with the ability to coordinate cross-functional teams, influence outcomes, and maintain a high standard of quality in both execution and oversight.

What You'll Do

• Lead and oversee high-visibility programs and projects, ensuring alignment with business priorities, transparency across stakeholders, and successful delivery of outcomes.
• Manage, mentor, and develop a team of program and project managers, providing guidance, coaching, and performance feedback to build capability and drive consistent delivery excellence.
• Directly manage complex programs, working with stakeholders to define scope, assign responsibilities, allocate resources, and establish milestones for on-time execution.
• Monitor and govern program and portfolio progress by defining KPIs/success metrics, tracking performance, and reporting status to senior leadership and stakeholders.
• Intervene to stabilize struggling projects, addressing bottlenecks in planning, communication, and execution, while mentoring your team to handle challenges independently.
• Shape and uplift program management practices by identifying improvements to processes, tools, and governance standards, and driving adoption across your team and the PMO.
• Provide leadership in issue and risk management, ensuring timely resolution while coaching your team in effective escalation and stakeholder communication.
• Continuously evaluate program performance, capture lessons learned, and implement improvements to enhance efficiency, adaptability, and team capability.
• Manage client and stakeholder expectations, diplomatically pushing back when needed, while guiding your team in effective stakeholder engagement and communication.

What We're Looking For

• 8+ years of program management experience, including managing teams of program/project managers, leading complex, cross-functional initiatives in technology or financial services.
• Proven experience in client-facing roles, with strong ability to manage expectations, communicate effectively, and build relationships with internal and external stakeholders.
• Demonstrated ability to influence across all organizational levels, particularly senior management.
• Track record of successfully delivering large-scale, complex programs and/or portfolios from inception to completion.
• Experience using PMO and program management tools such as MS Project, SharePoint, MS Teams, RAID logs, and program dashboards.
• Strong leadership, people management, cross-functional coordination, and communication skills, with the ability to drive results and develop high-performing teams.
• Experience leading or influencing global and cross-functional teams.
• Bachelor's degree in business, finance, or related field, or equivalent experience.

Company Overview:
FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn .

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.