
Customer Service Representative
2 weeks ago
Company Description
Trio Freight Management simplifies and automates logistics operations with a leading cloud-based carrier integration and freight management platform. Whether handling pallets or cartons, transportation by road or air, local or international logistics, Trio makes deliveries straightforward and efficient. Our solutions ensure smooth and streamlined delivery processes.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Kew East, VIC. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include handling phone calls, resolving issues, processing orders, and maintaining accurate records.
Qualifications
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Experience in managing Customer Service Representatives and enhancing Customer Experience
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Previous experience in logistics or freight management is a plus
- High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous
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