Customer Service Representative

2 weeks ago

East Melbourne, Australia IXOM Full time

East Melbourne, VIC, AU, 3002- Permanent

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).

We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia.

**About your role**

We are currently searching for an enthusiastic Customer Service Representative to join our team based in either our Melbourne Head Office or Sydney Villawood Office. Both Melbourne and Sydney locations have great teams on site and will offer the support and training to help you get equipped to hit the ground running with all things Ixom

At IXOM, our customers are the most integral part of what we do. Alongside a complex warehousing, logistics and supply chain function, the Customer Service teams are responsible for ensuring all our customers get end to end support. To be successful in this role you will be eager to learn, driven, and have excellent organisation & communication skills.

**Key Responsibilities**
- Manage the customer order process (end to end)
- Ensure the accurate delivery of the right product to the right customer
- Build and maintain excellent customer relationships
- Accurate recording and processing of all orders
- Monitor orders and take a proactive approach to resolve any potential problems
- Provide outstanding customer service
- Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

**Who are we looking for?**
- Have customer service experience, either phone based or face-to-face
- Be a good team player
- Ability to think on your feet and problem solve
- Strong written and verbal communication skills
- Strong time management skills
- Excellent attention to detail
- Ability to work in a fast-paced and demanding environment

**Benefits at IXOM**

We take looking after our people seriously.

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.

**To Apply**

If this sounds like you, we’d love to hear from you

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

**Our Process**

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

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