Club Services Representative

2 days ago

East Melbourne, Australia Melbourne Cricket Club Full time

**Club Services Representative**: East Melbourne VIC, Australia

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**Club Services Representative - Membership Casual**

(Rostered during business hours and event day)
- Utilise your exceptional customer service skills
- Casual position working events and during the week
- Work in the MCC reserve for an iconic organisation on iconic events at the ‘G

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s greatest assets. The MCG is host to more than 70 major events annually attracting over four million patrons and visitors.

The Club Services & Heritage department at the MCC is responsible for providing a high quality of service to approximately 150,000 Melbourne Cricket Club members as well as patrons of the MCG. The opportunity has arisen in this department to recruit a limited number of casual **MCC Club Services Representative **for **casual **event day and weekday work.

To be successful in this role, you will have experience in the delivery of exceptional customer service, with preferable experience with ticketing systems and Microsoft Dynamics 365. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.

In-addition you will need to know how to build relationships, be able to talk to people from all walks of life, be well equipped to anticipate customers’ requirements and recommend appropriate solutions, all with a smile This is a dynamic role for people who are passionate about creating a great customer experience.

This role requires a level of flexibility where you will be required to be available for event day duties on week nights, public holidays and weekends, as well as the ability to work throughout the week, so it is important you are reliable to commit to roster.

For a more detail description of the position please click on the position description link on this page.

If you have the experience and skills as outlined above and love delivering great customer experience for an iconic organisation, we would love to hear from you. To apply, please forward your current resume & cover letter and complete the questionnaire via the “Apply” tab on this page.
- _- Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & and playing with pride, passion and purpose._

Position Description

**Type**: Casual

**Category**: Club Services & Heritage - Membership & Customer Service

**Reference ID**: RM000053

**Date Posted**: 04/12/2024

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